1) Oversee daily restaurant, bar & banquet service operations, assign shifts and conduct pre-shift briefings. 2) Monitor service standards, venue hygiene and table setup; correct improper service on-site. 3) Serve VIP guests, handle all customer complaints and resolve service issues promptly. 4) Train new staff on service procedures, POS system and hotel standards; supervise team discipline & grooming. 5) Manage tableware inventory, control consumable costs and minimize breakage loss. 6) Coordin...