Job Responsibilities: 1.Provide outstanding customer service to English speaking customer (largely from North America and Europe) through live chat, e-mail, and phone; 2.Follow standard operating procedures and quality assurance processes; 3.Present solid knowledge of our products and services to existing and potential customers; 4.Escalate customer inquiries and / or problems when required; 5.Provide English training based on the upgrade of the product; 6.Create and optimize the template & cann...