Job Responsibilities
1. 负责处理后台工单及在线服务，为客户提供7*24H的在线咨询及邮件回复；
Handle back office tickets, and provide 7*24H online enquiries and email replies services to customers.
2. 通过邮件、在线的方式，处理客户咨询、意见及建议；
Handle customer enquiries, advices and suggestions via email or online tools.
3. 协助相关业务部门与客户联络，及时准确整理客户需求及意见并形成文档反馈；
Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
4. 处理客户投诉，特殊个案完成及其他分配的任务.
Handle customer complaints, any special cases or ad hoc tasks.

Job Requirements
1. 大专及以上学历，熟练掌握俄语、土耳其语、西班牙语、韩语、日语、越南语、葡萄牙语等任意一种小语种，同时精通英语或中文；候选人须持有小语种等级证书.
College degree or above; proficienct in one of the following languages including Russian, Turkish, Spanish, Korean, Japanese，Vietnamese，Portuguese etc with a fluency in English or Madarin at the same time. Candidates must hold relevant language level certificate.
2. 具备客服相关工作经验一年及以上 ，对互联网电商或金融行业有一定的认知和理解，有相关领域工作经验. 优秀的应届毕业生亦可申请。
Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply.
3. 诚信正直、积极主动、做事细心，具有责任感和团队合作意识.
High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
4. 具备较强的抗压能力、沟通表达能力，能够在工作中独挡一面.
Ability to work under pressure, strong communication skills and exceed beyond expectation.
5. 热爱客服行业，能接受轮班工作制（9：00-18：00，12：00-9：00，9：00-21：00，21：00-次日9：00）.
Passionate for customer service industry and can accept to work under different work shifts, including night shift.