• General management of the IFEC support activity in China which includes successful new aircraft Entry Into Service Preparation, regular program reviews and legacy program support.
• Support IFEC Sales Team to grow the IFEC business in China
• Drive loyalty from customers through unparalleled customer support and excellent execution of our commitments.
• Work closely with CSS and support teams to ensure effective performance assessment, find solutions together and execution plan in place.
• Effective coordination with ASW and support Thales China development via Going Global initiatives.
• Interact effectively and efficiently across regional counterparts and Central (Irvine) to drive better alignment and support development of new and existing programs.
• Support financial objective. Control and support MYB.
• Effectively present TAB/ Beijing EXCOM / Central (Irvine) on customer satisfaction index and account KPI