Job Objective
1.Handle customers’ complaints,
2.assist CRM Manager in handling customers’ complaints,
3.coordinate with BMBS/MBAFC on the matters of custoemrs‘ complaints,
4. record incidents of customers‘ complaints accurately an in details, and conduct the follow-up plans to ensure that customers are fully satisfied with dealer’s services.

Technical Skills, Knowledge and Competency (Outside of Academic/Professional)
1. Language & Computer Skills
2.Basic MS-Office skills
3.Technical Knowledge/Hard Skills
4.olid knowledge of administrative services
5.Basic knowledge in customer relationship management
6.Basic knowledge of Mercedes-Benz products and services