Patient Services Rep - Express Care - Waterville, Per Diem
per diem

Express Care

211 Main Street
Waterville, Maine, 04901
United States

MaineGeneral Health is a leading health care system that is proud of the culture of excellence, compassion and collaboration that extends to our customers and caregivers. We are committed to attracting talented, ambitious people who share our values and strive to provide excellent customer service. We are offering an exciting opportunity for an individual to join our team as Patient Service Representatives (PSR). If you have a passion for service excellence…we want to hear from you!

Responsibilities:

• Greets and registers patients in a prompt, courteous and helpful manner.
• Answers telephones, takes messages, provides non-medical information and distributes calls.
• Use electronic medical records system to provide information and/or request information from providers and other clinical personnel.
• Schedules appointments for routine and acute care.
• Assists with coverage in other areas of front office as needed.
• Prepares paperwork for patient visit, prompts patients for demographic and insurance data, explains consent form and obtains signature in accordance with consent standard.
• Discharges patient, collects co-pays and outstanding balances, schedules future appointments for follow-up care and forwards appropriate referral paperwork if indicated.
• Provides patient with appropriate paperwork for further diagnostic testing as indicated in patient's electronic medical record and as appropriate.

The ideal candidate will have:

• Up to 1 year experience
• Proficiency in a suite of Microsoft Office applications
• Billing/coding experience helpful, medical terminology preferred, accounts receivable/cash handling experience
• Ability to work independently, effective time management and problem solving skills, able to manage multiple priorities
• Detail-oriented, with strong organizational skills and ability to multitask
• Confident and effective oral and written communication skills