Front Desk Clerk
Sai Ram LLC/ DBA- Days Inn by WyndhamAugusta, MEUpdate time: March 15,2019
Job Description
  • Job Type:Full-time, Part-time
  • Salary:$11.00 / hour
  • Experience:
    • Front Desk, 1 year (Preferred)

    • Customer Service, 3 years (Preferred)

    • hospitality, 1 year (Preferred)

Come join the Days Inn team, in a great friendly service driven position.

This is a Full-time position 4-5 shifts a week

Job Summary:

Responds to and services the guests’ needs. Conducts friendly conversation in the interest of selling the hotel. Is the communications and information center for guests, fellow employees, vendors, and other outside business representatives, including the franchise and sister Hotels. Performs a variety of clerical duties including basic computer work and simple accounting tasks.

Responsibilities:

- Complete knowledge of all hotel systems including phone, key, cable, Internet, reservation, franchise company programs and others

- Complete all tasks described on the relevant shift check list during shift

- Learn and maintain necessary franchise, hotel training requirements

- Knowledge of fire alarm system and evacuation procedures

- Check the credit of guest accounts daily and follow up if action is required

- Must learn and adhere to Sales program requirements

- Must have knowledge of surrounding area

- Must be responsible for security of guests, fellow employees and hotel assets.

- Must be SDS trained and completed AWAIR program

- Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel and service to the guests.

- Keep cash drawer secure and in balance throughout the shift

- Communicate with housekeeping department in order to ensure an ample supply of clean rooms for our guests

- Sell and up sell rooms to walk ins and phone reservations

- Know and adhere to hotel/franchise and Company's Hotels standards

- General knowledge of housekeeping

- Maintain a clean and attractive work area, uniform, and person

- Maintain a constant goal of 100% occupancy and 100% guest satisfaction

- Must have good telephone skills

- Must have patience and understanding for every person that is encountered

- All duties must be carried out in a safe manner.

- Be flexible and adaptable to the changes that will occur to your job

- Employee must treat everyone with dignity and respect

- Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.

Necessary Skills:

- Must be able to communicate effectively by writing, telephone and personal meeting situations

- Must have an outgoing personality

- Must be able to work a flexible schedule

- Must be organized

- Must be honest and work well with others

- Must have good cash handling skills, able to make change

Physical Requirements:

- Stand/walk on feet for 8 hours and work in a restrictive space/environment

- Must have eyesight enabling vision both near and far

- Finger dexterity to type, to write, and work on a computer

- Must speak in a clear, understandable voice and hear at a basic level, and understand English

- Must be able to bend, stretch arms overhead and lift and/or carry up to 20 pounds

Overtime often available:

  • No

Get email alerts for the latest"Front Desk Clerk jobs in Augusta, ME"