If you want to make a positive difference and stand out from the crowd, you’ll fit in at The Standard (www.standard.com). Through our retirement plans and insurance products and services, we help provide people with the financial security and confidence to pursue their dreams. Come join us and share our passion for serving our customers in a positively different way.

Perform and coordinate key business activities including but not limited to root cause analysis of customer issues, analysis and preparation of customer metrics, managing customer profiles, finalist and renewal preparation support, and issue log management. Manage a block of less complex National Accounts customers, partnering with service resources in the Employee Benefits Sales and Service Offices. Work collaboratively across the Division in assessing experience and claim trends in support of accurate pricing, plan design and renewals for assigned cases.

Own assigned customer issues to analyze in depth.

Facilitate and influence service delivery of the solution to the customer, working with all Home Office departments in the Employee Benefits Division.

Analyze pricing trends, claim trends, and service expectations with internal partners to assist in development and execution of strategies with the goals to improve claim service, results, increased customer satisfaction, and retention.
Manage and deliver reporting metrics and performance guarantee requirements as outlined in any customer agreements.

Drive the logistics in preparation and execution of sales and customer presentations.

Own keeping internal customer information documentation up to date including but not limited to rate matrix, customer profiles, CRM documentation, and wrap agreements.

Develop effective business relationships with customers at all levels of the organization.

Education: Bachelor’s degree in Marketing, Business or related field preferred.

Experience: Minimum five years of progressively responsible work experience in group insurance administration, benefits, underwriting or actuarial areas; proven ability to develop effective business relationships and communicate with diverse audiences in many different settings using multiple media; problem solving and decision making consistent with company objectives, or the equivalent combination of education and/or relevant experience.

Professional certification required: FLMI, CPDM and/or CEBS preferred.

Minimal travel required, occasionally with limited advanced notice.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

For more information regarding your Equal Employment Opportunity applicant rights, click here.

Individuals with disabilities who need assistance or accommodation with the application process should contact HR Direct at 971-321-7871. This number is only for the use of individuals with disabilities who need accommodation with the application process. General inquiries about application status will not be addressed.