Sales Executive,Eastern China
Hertz ChinaShanghaiUpdate time: July 22,2011
Job Description
A. Job title / Job code / Reporting to:
Sales representative, reporting directly to the Sales Director.
B. Key-result areas (Major Accountabilities) (What is done and for what purpose)
 Ensures a positive customer experience by effective management of rental and return process to include qualifying the renter and completing contracts.
 Maximizes margin by up selling customers to higher-priced services and ancillary products.
 Protects company assets through enforcement of company policies and procedures.
 Communicate to Location Managers all relevant customer feedback to facilitate on-going improvements in our service and prices to drive continuous improvement within our operations.
 Contributes to Hertz Improvement Process (HIP) to discover new and more efficient ways to run our business and deliver the right products and services to our customers faster and at a lower cost. Drives change from within to improve customer satisfaction and uses teamwork to tackle problems.
D. Job Contacts (main interfaces inside and outside the company)
 External Customer
 Local and National Sales Staff
 Internal Legal Department
 Branch Operations
 Internal Sales & Marketing Department
 Internal Pricing & Contracts Department  Local and National Sales Staff/Mgt
 Region Management
 Nat’l Acc’t Associates

E. Job dimensions (Authority/Autonomy)

Key Performance Indicators KPI 1 KPI 2 KPI 3 KPI 4


F. Knowledge, skills and experience required
(Detail here the knowledge, skills and experience required for satisfactory performance of the job)
Educational Background:
Bachelor’s Degree in the related field is strongly preferred.
Knowledge:
 Company processes, including credit, sales, and operations.
 Computer software tools.
 The China approach to Sales & Marketing as well as International understanding

Skills:
 Successfully apply sales and customer service techniques and processes
 Effectively use oral and written communication skills

Competencies:
 Motivated by achieving positive sales results
 Customer-focused
 Results driven
 Ethical, bright & organized, have the passion for success

Get email alerts for the latest"Sales Executive,Eastern China jobs in Shanghai"