帝斯曼- 缤纷科技，美好生活。™

荷兰皇家帝斯曼集团是一家以目标为导向，活跃于营养、健康和可持续发展的全球科学公司。 帝斯曼不断推动经济繁荣、环境改善和社会进步，为所有利益相关方创造可持续的价值。帝斯 曼为包括人类营养、动物营养、个人护理与香原料、医疗设备、绿色产品与应用以及新型移动 性与连接性领域提供创新业务解决方案。帝斯曼及其关联公司约23,000名员工创造了约100亿 欧元的年销售额。。公司已在泛欧阿姆斯特丹交易所上市。 如需更多信息，请访问 www.dsm.com

Job Title: Customer Service Officer, DSM Engineering Plastics

Report to: Customer Service Manager

Location: Shanghai

The Challenge

• The key contact person for customers and responsible for providing professional support and advice to customers.
• Establish a link among regional business team, planning team and logistic team to provide efficient customer order processing.
• Ensure efficient and timely handling of the Order to Cash process in close collaboration with relevant departments.

• Ensures accurate and proactive communication flow across the supply chain for all matters pertaining to the order processing function.
  

The Position

Improve Customer Satisfaction / Customer Service

• Visit key customers regularly. Keep good relationship with customer and seek continuous improvement. Key contact person for the customers and responsible for providing professional support and advice to the customers.
• Make frequent communications with all customers to update their short term purchasing plan, collect forecast from customers and BDMs/AMs and submit to DCP planners. Give timely feedback to PTO team if there is agreed forecast does not meet demand from customer.
• Ensure job is implemented in compliance with company policy and proxy.

Commercial Assistant:

• Responsible for the processing and filing of Customer PO, Sales Contract and GCOS sending notice.
• Responsible for the correct application of Customer Sales Prices and Conditions as being authorized by the Account Manager and confirmed by customers.
• Responsible for processing Sales Orders , including checks on availability, allocation in consultation with the Demand Forecast Analyst.
• Responsible for processing sales orders under Customer Service Level requirement. Make sure all Violations are under proper approval.
• Responsible for monitoring Order Status (e.g. interrupted incomplete and back orders).
• Responsible for monitoring monthly Open Order Status and make sure load out all orders as instruction from business.
• Responsible for processing Sample Request from Account Manager via CRM and make sure delivery on time.
• Responsible for implementing Customer Portal to achieve company target.
• Accountable to initiate credit increase application to sales for smooth daily order operation and work with credit controller to process.
• Accountable to chase customer overdue as liaised with SCM function OWC Target.
• Cooperate with customer and account managers to work out a workable and cost effective business model.
• Coordinate with customer for order confirmation (sign deliver contract for China local customers) and credit controller of F&A in DCL for order release and billing process.
• Support requests from customers and internal for COA, product data sheets, MSDS, suggested HS codes etc

Customer master data owner:

• Responsible for timely gathering complete and accurate Customer Master Data and their verification, approval, and communication.
  • Maintenance of master data based on management approval
  • Guarantee consistency of master data over multiple system

Customer Administrator:

• Responsible for a timely, complete and accurate registration of received complaints.
• Responsible for regularly reviewing and reporting on outstanding complaints and initiating necessary actions.
  

The Ideal

• University graduated, diploma or above
• Minimum 3 years' hands-on experience in customer service/ order processing / administrative in a multinational company
• Comprehensive commercial knowledge in terms of relative laws and regulation of business, logistics flow etc
• Comprehensive understanding of customer needs
• Ability to operate the office computer system
• Ability to manage customers of different cultures and professional problem-solving skills
• Very fluent in both spoken and written English
• Excellent communication skill
  

皇家帝斯曼是一家倡导公平就业机会和积极行动的公司，无论是什么种族、肤色、宗教、性别、民族、年龄，是否为受保护退役军人、符合条件的残疾人或是否具有任何其他受法律保护的特征，我们对所有合格的求职者一视同仁。

Royal 帝斯曼及其关联公司拥有约23,000名员工，年净销售额达到100亿欧元。公司已在泛欧交易所上市。如需了解关于帝斯曼的更多信息，请访问 http://www.dsm.com 或接入