About Deloitte China Our professionals at Deloitte China provide a full range of audit & assurance, consulting, financial advisory, risk management and tax services, and work closely within Greater China, across Asia-Pacific and around the world to provide clients of every size with local experience and international expertise. We have considerable experience in China and are one of the leading professional services providers in this marketplace. The Deloitte purpose is about making an impact that matters to our clients. Our extensive service spectrum enables us to help clients become leaders wherever they choose to compete. Deloitte is committed to investing in our people and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. To learn more about how Deloitte makes an impact that matters in the China marketplace, please connect with our Deloitte China social media platforms via www2.deloitte.com/cn/en/social-media.

Responsibilities: • Based on ITIL,support the whole team to maximize the quality of IT support related to service delivery, so as to improve customer satisfaction; • Responsible for designing and delivering IT training courses independently such as new hire orientation, Windows & Office, internal application system, Soft skill for IT Service; • Independently design and prepare training materials, user guide, FAQ from training, feedback collection and enhancement; • Update, maintain and upgrade the IT knowledge base and make timely adjustment according to the IT strategy; • Able to communicate, coordinate and obtain support through various effective channels when events need to be upgraded; • Participated in IT intern interview and screening work before new members joined; Coach and observe IT interns' performance and development; • Assist ER Service Management Manager on internal IT Projects • Communicate and coordinate with IT members and internal Deloitte users as the interface of the whole project team; • Responsible for the compilation, sorting and sharing of relevant documents during the project execution; • Independently write testing script and coordinate UAT and regression testing with internal projects; • Other IT jobs when necessary.
Requirements: • Bachelor Degree in Computer Science or Software Engineering. • Good written and oral communication ability in both English and Chinese(CET-6 or TEM-4 is required.) • Able to work rigorously, carefully, can work under pressure. • Advanced skills in MS Project and MS Office Suite (Power point, Word, Excel) . • Excellent communication, presentation & delivery skills. Have a sense of IT service. • Related experience in training/IT support/IT service/project management is highly preferred. • PMP and ITIL is highly preferred.
Deloitte China refers to Deloitte Touche Tohmatsu in Hong Kong, Deloitte Touche Tohmatsu in Macau, Deloitte Touche Tohmatsu Certified Public Accountants LLP in the Chinese Mainland and their respective affiliates practising in Hong Kong, Macau and the Chinese Mainland.

Requisition code: CN159212