About Deloitte China Our professionals at Deloitte China provide a full range of audit & assurance, consulting, financial advisory, risk management and tax services, and work closely within Greater China, across Asia-Pacific and around the world to provide clients of every size with local experience and international expertise. We have considerable experience in China and are one of the leading professional services providers in this marketplace. The Deloitte purpose is about making an impact that matters to our clients. Our extensive service spectrum enables us to help clients become leaders wherever they choose to compete.

Deloitte is committed to investing in our people and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. To learn more about how Deloitte makes an impact that matters in the China marketplace, please connect with our Deloitte China social media platforms via www2.deloitte.com/cn/en/social-media.

Responsibilities: • Responsible for designing and delivering IT training courses independently such as new hire orientation, Windows & Office, internal application system, also need record the training information • Independently prepare training materials, user guide, FAQ from training, feedback collection and enhancement • Independently provide daily hotline support to Microsoft office, IT application system and SAP, maintain call log database • Collect and understand more business and department requirements and improve employees’ productivity • Independently write testing script and coordinate UAT and regression testing with internal projects • Coach and observe IT interns' performance and development • Assist Shanghai Service Management Manager on internal IT Projects • Other IT jobs when necessary Requirements: • Bachelor Degree in Computer Science or Software Engineering. • Good written and oral communication ability in both English and Chinese(CET-6 or TEM-4 is required.) • Able to work rigorously, carefully, can work under pressure. • Advanced skills in MS Project and MS Office Suite (Power point, Word, Excel) . • Excellent communication, presentation & delivery skills.

Have a sense of IT service. • Related experience in training/IT support/IT service/project management is highly preferred. • MCP, MCSE,PMP and ITIL is highly preferred. Deloitte China refers to Deloitte Touche Tohmatsu in Hong Kong, Deloitte Touche Tohmatsu in Macau, Deloitte Touche Tohmatsu Certified Public Accountants LLP in the Chinese Mainland and their respective affiliates practising in Hong Kong, Macau and the Chinese Mainland.

Requisition code: CN159212