Purpose & Overall Relevance for the Organization:

• To ensure the Franchise Ops coverage program been well executed by regional Franchise Ops departments
• To constantly help the customer to build up retail capability
• To improve the ST performance for BLR and RE stores

Key Responsibilities:

• Monitor RE stores ST performance data by district and customer

(X stores are HQ Retail Ops' responsibility, Y stores are regions' responsibility and Z stores are managed by the customer)

• RE store management

• Pay regular visits to RE stores within the managed district
• Produce RE store performance data report for the HQ
• Discuss with cross function in the performance review of RE stores
• Execute the action plans formed by the HQ

• Store visits

• Pay regular visits to stores within the managed district
• Pay (combined) visits to selected stores (important or problematic stores)
• Give store performance assessment through F-aRMS checklist
• Cross cover the pre-designed items for other Franchise Ops functions (eg. VM maintenance)
• Conduct on site problem shooting through communicating with store manager and staff
• Give coach to the store staff where applicable
• Make "comprehensive store visit reports" after the store visit

• Collect MSP reports and monitor the store performance based on the results
• Off site problem shooting

• Communicate with customer OP team to solve retail ops related problems identified during the store visit
• Consolidate problems with other Franchise Ops functions through analysis of "comprehensive store visits" from all the store visiting departments
• Communicate with and coordinate related departments to solve the problems for other Franchise Ops departments identified
• Monitor the solving of all problems concerning customer stores ST

• Coordinate retail training to customers

• Communicate with HQ training team to address the customers training needs

• Lead the Monthly ST Meeting (Regional Meeting)

• Lead the review and discussion of HC & Key stores performance through ST data analysis
• Coordinate the functional presentation of all the Franchise Ops departments
• Lead the review of execution quality and effectiveness of action plan for the previous month
• Lead the discussion and formation of the action plan for the next month
• Coordinate the best practice sharing from RO team
• Coordinate the participation and cooperation of sales team in the Franchise Ops coverage program
• Participate in the HQ Monthly ST Meeting

System and Processes

• Basic understanding of national business goals, growth strategies, account structure and retail/trade marketing related policies and processes

Others

• Other related job assigned by supervisor

Key Relationships:

TBD

Knowledge, Skills and Abilities:

• Communicate with others
• Manage relationships and diversity
• Planning and organizing
• Analysis and problem solving
• Learning and self-development
• Manage Business (Processes and Projects) if applicable
• Manage and Develop People if applicable
• Good understanding of retail know how and rich experience in retail operation
• Excellent interpersonal/communication skills
• Basic sales skills and customer service knowledge (consumer service oriented)
• Data analysis skills, planning skills
• Communication skills, relationship management and empathy
• Strong drive to achieve company target
• Self-motivating
• High execution ability and self-management
• Very high level of integrity
• High influencing skill
• People management skills
• Negotiation skills
• Results oriented
• Practical, reactive
• Requisite Education and Experience / Minimum Qualifications:

Education

• Bachelor's Degree in retail related discipline is required

Professional background / Experience

• A passion for and an understanding of SPORT, along with the desire to translate this passion into exploring the adidas sports market in China
• Good communication skills

• Team player & positive attitude

• Open-minded
• Good organizational skills
• Good interpersonal skills
• 2-3 years related experience with a high class consumer goods or retail brand
• Good understanding of retail business
• College degree or above
• Basic English communication skills
• Strong PC skills
• Data collection and analysis skill

KPI

• Performance
  • Comparable Store
  • Retail Inventory Stock tum
• Performance Driver
  • Traffic
  • Conversion
  • # of transactions
  • UPT
  • ATV
  • Sales/sgm
• Enabler
  • MSP
  • RMS
  • Training Hours/FTE
• Key City: Key City SOB
• Future City: Future City SOB

TA5