Principal Accountabilities Respond to questions on regulatory or complex administrative HR procedures and practices via multiple channels within our HR Solutions center (e.g., e-mail, phone, and case management system). Answer basic HR regulatory policy-related questions for both managers and employees, and escalate as appropriate. Perform higher level administrative processes involving basic knowledge of regulatory requirements Utilize Workday to process specific employee-related transactions, in addition to auditing work performed by other members of the team. Continuously create and define process improvements focusing on standardization related to HR programs, initiatives and inquiries. Job Complexity Professional: Has no discretion to vary from established procedures Has no related work experience or has work experience but requires formal training in theories/concepts in own function Works under general supervision Entry-level professional role Support: (Associate) Has advanced specialized skills or is multi-skilled through job-related training and considerable on-the-job experience Works independently; receives minimal guidance Acts as an informal resource for colleagues Identifies and resolves key issues and patterns from partial/conflicting data Takes a broad perspective to problems and spots new, less obvious solutions A senior-level support role

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