A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

About Mars, Incorporated

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world’s best-loved brands: M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, UNCLE BEN’S®, MARS DRINKS and COCOAVIA®. Mars also provides veterinary health services that include BANFIELD® Pet Hospitals, Blue Pearl®, VCA® and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

Key Responsibilities/职位描述

• Lead one of the three key Network Areas (WAN/LAN, Audio/Video Conferencing and Security) to support Network Service Roadmap delivery. Suggest and implement network infrastructure upgrades, modifications and EOL replacements globally based on business and technology requirements. Make sure funding (CAB, Running Cost) is planned for suggested projects.
• Interact with Service Manager to understand service level agreements and maintain the same with vendors and other central support teams.
• Conduct risk assessment and develop mitigation plans for infrastructure owned.
• Ensure team follows best practices and maintain service level agreements
• Represent and run network infrastructure service for technology owned within agreed SLA, ensure availability, capacity and reliability of the network Infrastructure services with the usage of ITIL Methodology (incident, problem, change, release and knowledge management)
• Lead resolution of all Critical Incidents and fulfilment all Support Tasks & Changes for supported technology within the agreed SLA’s during regional shift.
• Suggest technology upgrades, modifications and deployments to Global Technology Owners in Networks Team based on business needs. Make sure site funds (CAB, Running Cost) is fed back for suggested projects.
• Supervise vendor resources to support and maintain company network operation within supported technology and your shift.
• Maintain working relationships with the key stakeholders (Mars Service Desk, Security Team, End User Team, Local Infrastructure Teams)
• Perform root cause analysis of infrastructure problems and develop resolution plans.
• Maintain all documentations for deployment, maintenance, upgrades and problem resolution activities.

Qualifications/任职条件

• Bachelor degree in IT or business with technology focus (Management Information Services, Telecoms Networks, Servers).

• At least 2 years IT experience in IT service management.
• At least 3 years of IT infrastructure management.
• Advanced knowledge and/or experience in any of following systems is an requirement: Cisco Networking Certificate, VPN Remote Access (Nortel, Radius), LAN (TCPIP, DNS, Cisco IOS) and Networking protocols (TCP/IP), IT infrastructure (computer rooms, UPS, Cabling systems).

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.