OVERALL PURPOSE OF JOB

? Achieve operational performance targets including Service Level Agreements with client;

? Achieve client’s Service Satisfaction at the level of client’s management and also end-users;

? Manage the operational Change Request (CR) process;

? Build team succession and make it effectively;

? Provide a holistic view of service delivery to the client;

? Act as a clear escalation route to the client for service related issues and facilitate resolution of issues

? Manage the Costs for service delivery in agreed budget;

? Support Ad Hoc contractual projects for the client in line with the nominated project team;

? Initiate and own continuous improvement projects within area of his/her responsibility;

? Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit

Key Responsibility

1. Expertise

? Experience in Finance & Accounting (OTC, PTP and RTR) process;

? Sound Operations management experience (including SLA management);

? Sound contractual / change management knowledge;

? Previous experience in matrix management and client relationship building;

2. Problem Solving

? Experience in managing unstructured problems

? Problems within this role are typically service related for the client. Problems can occur on a daily basis and can range from small client requests through to large service issues.

? Problems may require varying degrees of input for resolution from other functions or teams – requiring a matrix management approach to facilitate resolution.

? For contractual problems – working closely with the contract manager & OADM, legal and finance managers to ensure gaps are identified and closed with client agreement.

3. Project Management

? Attendance to meeting and reviews based on defined MOS system;

? Cost control within budget;

? Responsible for the hiring, development, coaching and performance management process of staff in dedicated unit.

? Team succession build up;

? Innovation at work, and focus on client value creation;

? Take ownership

Qualifications

? Fluent English skills including Oral and Business Writing

? Familiar with F&A outsourcing operation,

? Rich client facing experience, good at communication with client

? High responsibility and dedication on work

Working Conditions

? Overtime may be required during peak periods

? Non-standard hours may be required

? Occasional Travel may be required

上班地址：武汉光谷