Operate independently to deliver a variety of specialist facility & building management services, on-site at a large location or across a moderate number of smaller locations, and is responsible for coordinating the work of a small workgroup (usually 3-6 people.) Service delivered includes client facing support, asset mgmt, engineering, building & maintenance, cleaning, logistics and/or storage services, etc. May manage contracts and relationships with external vendors and/or commodities.

Key Responsibilities

Your role includes some or all of the following key responsibilities. You should review these in conjunction with career level guidelines to gain a clear understanding of the expectations for your role.

• Provide leadership and direction in matters related to facility operations and scope/quality of services
  

• Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives
  

• Provide leadership, direction, development and employee supervision within the areas of responsibilities

• Develop and manage contract relationships with external service providers (negotiate and manage contracts, review performance against strategy and budget).
  

• Lead Workplace Solutions teams to achieve the appropriate level of external and internal customer satisfactio

• Design and implement programs and processes to deliver performance improvements to continually support Accenture's Workplace Solutions strategy, including participating in sharing best practices across teams/locations
  

• Accountable for the implementation, delivery and quality of a variety of Workplace Solutions specialist facility and building management services, on sight at an Accenture location, including asset management, engineering, building and maintenance services, security, cleaning and logistics and/or storage services, etc.
  

• Oversee regular scheduled maintenance and unscheduled repairs of infrastructure and equipment (for example, heating, ventilation, lighting, air-conditioning, plumbing & sanitation, power, security, fire & life safety equipment and elevators/lifts.)
  

• Oversee activities required to ensure interiors are of a sufficient standard as defined by Accenture policies and standards (for example, décor, painting, furniture and fittings—such as doors, blinds, etc.)
  

• Oversee energy utilization and activities to reduce energy consumption and the collection and disposal of waste materials in accordance with Accenture and local policy.
  

• Oversee the purchasing, maintenance and disposal of company Workplace assets, in line with Accenture and local policy.
  

• Oversee the delivery of cleaning services within the facility, managing the relationship with the vendor and ensuring standards for cleanliness are adhered to.
  

• Oversee the day to day management of a Workplace commodity, including maintaining key relationships with suppliers and other industry professionals, influencing compliance of the overall commodity strategy and maintaining commodity content on Accenture applications and other communications.
  

• Coordinate facility and building management activities for a small workgroup (3-6 employees) ensuring timely, accurate completion of all tasks according to the current office operations delivery model and operating guidelines.
  

• Use judgment to anticipate customer service needs, resolves non-routine issues and take action accordingly.

• May act as the point of contact for various Workplace Solutions tools/databases, related to basic technical support and end user training
  

Qualifications:

• Education: University

• Work Experience: above 5 years' experience in facility management and team lead

• Oversea working experience is preferred

• Requires thorough knowledge of policies, procedure and structure of area(s) of responsibility. Requires the use of initiative and independent judgment.
  

上班地址：长阳路