Shangri-La, Fuzhou

DUTIES:

• Maintain maximum presence and exposure in hotel lobby; establish and preserve a friendly yet professional relationship with hotel patrons.
• Co-ordinate with all Front Office sections, Housekeeping and Room Service as necessary and maintain an effective flow of communication with all hotel personnel.
• Be familiar with all guest rooms and suites, their location, rates and amenities; have thorough knowledge of all hotel services and facilities and their hours of operation.
• Be fully informed of daily hotel functions, groups, conventions and tours; be familiar with city-wide events, major attractions, cultural events, restaurants and other entertainment procedures
• Control and co-ordinate all guest amenity requests prior to arrival and cross check with Room Service and Housekeeping on the day of arrival.
• Greet and escort VIP guests to their rooms as necessary and assure departing guests are farewelled.
  

Experiences and skills required:

• Customer service skills and experience
• Fluent communication skills in both English and Chinese
• Experience in Hotel Environment
• Strong understanding of Software Packages Microsoft Office and Opera

Hospitality Certificate will be advantageousgous