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Job Summary:

Under general supervision, IT Application Support Analyst II will monitor website and warehouse systems to ensure proper operation . Perform a variety of maintenance, end-user support and training tasks to ensure efficient processing of customer orders. Provide support to staff on all company-supported software and applications, including 3rd party applications and in-house developed applications. Trouble shoot and resolve customer order exceptions. Complete application project-based work . Provide guidance and training to other Analyst’s and Helpdesk staff. Perform responsibilities in accordance with all company standards, policies and procedures by performing the following duties

Job Expectations:

• Monitor website and warehouse systems WMS / WCS.
• Work with warehouse staff to correct any customer order issues.
• Work closely with DevOps team on production related issues.
• Field incoming help requests from end-users via telephone, e-mail and helpdesk in a courteous manner.
• Be available to work after hours and provide support for a 24/7 operation
• Coordinate resolution of WMS issues with end users and developers.
• Work directly with software development to ensure quick resolutions to software issues
• Identify system exceptions to identify software bugs and work with developers to provide a permanent solution.
• Grant and manage permissions for all warehouse applications.
• Light desktop and IP phone support
• Generate data reports requested by warehouse personnel.
• Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network

Knowledge, Skills and Abilities:

• Ability to communicate technical information to nontechnical personnel.
• Ability to track and diagnose customer order issues.
• Three plus years’ experience working with Microsoft SQL Server databases and running/generating queries.
• Two Year knowledge of computer and/or network systems, applications, procedures and techniques
• One Year experience working in E-Commerce
• Ability to identify and resolve computer system malfunctions and operations problems.
• Skill in organizing resources and establishing priorities.
• Excellent verbal and written communication skills
• Ability to learn and support new systems and applications

Experience Requirements:

Requires a minimum of two (2) years of warehouse & e-commerce IT experience. Experience in software development highly preferred.

Education Requirements:

Associates Degree in Computer Information Systems or related field required.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!