Support Engineering Manager
Amazon (China) Holding CompanyBeijingUpdate time: January 1,1
Job Description
  • Master's Degree in Computer Science or related field with 7+ years relevant experience; or Bachelor’s Degree in Computer Science or related field with 10+ years relevant experience
  • Experience of managing and developing teams of 7 or more software engineers
  • Excellent design skills, with a background of coding in Java, C++, C#, or Ruby
  • Excellent analytical and problem-solving skills.
  • Strong written and verbal English communications skills.

Amazon’s Prime Video is a premium on-demand video entertainment service that offers customers the greatest choice in what to watch from popular Prime Original TV shows (made by Amazon Studios) such as The Grand Tour, Jack Ryan and the recent Golden Globe winning The Marvelous Mrs. Maisel to Prime Original Movies like the Oscar-winning Manchester by the Sea and The Salesman. The service also offers TV shows that are exclusively available for Prime members in each country such as American Gods, MR ROBOT and Outlander, and more recently live sport including the US Open tennis from 2018 and Premier League games from 2019. Beyond this content exclusivity, the service further differentiates from other video-on-demand services by offering Prime members the opportunity to subscribe to 60+ channels like Discovery, Starz, Eurosport Player and hayu and hundreds of thousands of additional titles to watch instantly with no extra apps to download or long term contracts. Prime Video is at the forefront of the entertainment industry and growing fast - now available in more than 240 countries and territories worldwide – and we work in a dynamic, and exciting environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

Prime Video Beijing team is seeking an Support Engineering Manager (SEM) to join the Prime Video Partner Engineering team and work with the A-list of home entertainment manufacturers and System On Chipset vendors(SoC). to bring Prime Video to the latest and greatest home entertainment devices. If you like working with the latest cutting edge entertainment hardware, enjoy getting hands-on in resolving complex technical problems and have a patient, methodical approach to work activities, this is the place to be.

You will join a team that has already launched the Prime Video application on a wide range of living room devices and reference platforms from SoC vendors. These devices are from Samsung, LG, Sony, Mediatek and among others. You will be given opportunities to lead an engineering team of smart, dedicated engineers assisting our partners on integrating and testing Prime Video client applications on large screen living room devices such as Smart TVs and Set Top Boxes. You will manage the team to innovate, automate and troubleshoot all aspects of Prime Video integration and verification on those supported devices. You are expected to use your expertise from both technical and program management to decide on what projects are to move forward and in which priorities. You will lead team to drive continual improvements on performance and customer experiences for Prime Video on those supported devices. As a seasoned manager, you are represent for your team. You are responsible for planning the roadmap of your team. You will define accurate metrics to exhibit the team's performance to leaderships. You will deeply involved into the organization's strategic planning and your team's roadmap influences organization goals.

We also expect you have great communication and organizational skills, strong analytical reasoning, a motivation to achieve results in an environment eager to learn and, of course, a passion for TV and film. The role is based in Beijing and have opportunities to travel to partner sites in Europe, Asia and America. We'd love to have you join us and build the systems, services and apps that delight our end users and enable our teams to move faster.


  • Experience with embedded systems will be a significant plus
  • Experience with multimedia will be significant plus
  • Experience of setting up in technical on-call workflow
  • Experience with Agile development will be plus

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