AP Customer Service Manager - Chemical
米高蒲志(Michael Page)ShanghaiUpdate time: June 3,2019
Job Description
上海市
  • AP regional exposure

  • UK Chemical Manufacturer with Over 100 Years History

关于我们的客户

Our client has more than 100 years tracking history in Chemical Products manufacturing. It is a multinational platform with over branches in global wide.

职责描述

  • Oversee the development of customer service employees, to ensure performance objectives are met and to develop employees' skill sets. Follow detailed coaching processes as the basis for development of employees in all performance categories. Ensure customer issues are resolved in a manner which is both customer services oriented and cost effective.
  • Verify and approve handling of claims and billing problems to ensure errors are properly documented and corrective action is recommended and initiated. Determine creative solutions outside general guidelines, as appropriate, based on individual circumstances.
  • Identify quality problems and define/implement procedural or product solutions as appropriate within customer service and with sales, publishing, marketing, and vendors to correct.
  • Negotiate with customers, certified marketing representatives, customers' attorneys, legal, sales, publishing, vendors to resolve and correct escalated claims and customer appeals. May represent company in legal disputes. Ensure customer satisfaction while protecting company revenue.

理想的求职者

  • Two or more years experience in customer service, collections, sales or publishing
  • Strong communication, problem solving, decision-making and negotiating skills
  • Ability to work autonomously and have a high energy level to motivate a team
  • Ability to plan/organize work activities and influence/persuade others
  • Bachelor's degree

薪酬待遇

  • Good opportunity for you to develop from China customer service to AP regional exposure
  • Multinational platform with transparent company culture
  • Competitive salary in the market
联系:
Suki Su
职位编号: 3994491
+86 21 6157 5061

职位类别:采购与供应链
子类别:客户服务/订单管理
行业:工业/制造
地区:上海
职位类型:全职
顾问名字:Suki Su
顾问电话号码:+86 21 6157 5061
职位编号:3994491

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