Senior Customer Journey Manager (Business Banking Division)
Bank of China (Hong Kong)Hong KongUpdate time: March 28,2019
Job Description
Job Responsibilities:
- Develop and implement sales and services model across digital and manned channels
- Design, implement , review & enhance sales and marketing initiatives with frontline sales and key product stakeholders
- Develop, enhance and promote key product and services packages with key product stakeholders
- Define customer loading by RM/ channel and manage portfolio reshuffling in order to optimize resources to meet customer needs.
- Drive sales tool development and customer-centric mobile application for customers
- Establish services standard, develop and improve customer journey under key processes for ongoing customer experience improvement
- Quantify sales resources and recommend training requirement
- Develop marketing strategies to promote BOC brand for our target segments
Job Requirements:
- Degree or above in Business Administration, Marketing, Finance or related disciplines
- At least 12 years' solid working experience in sales management and channel management in financial industry
- Excellent communication and influencing skills, with the ability to engage key stakeholders and cascade message to senior management
- Strong leadership ability to guide and grow the regional and local teams
- Familiar with financial products and operations / service enhancement, and with the drive to strive for continuous improvement
- Strong strategic thinking capacity with the ability to translate concepts into business insights
- Exposure in commercial banking business and understanding on corporate loan & trade finance will be a plus
- Excellent communication and presentation skills with good command of both spoken and written English and Chinese.
- Less experienced candidate will be considered as Manager role
Get email alerts for the latest"Senior Customer Journey Manager (Business Banking Division) jobs in Hong Kong"