Resident Trainer, MAC, Travel Retail China

Upon completion of 6 months of on the job training:

1. Provide Retail Employee Support by:

• Working as a M

• A

• C Artist at base store.

• Setting an example of professionalism, customer service and makeup artistry.

• Answering questions pertaining to customer service and product knowledge while at counters.

• Identifying training needs with Retail Managers and meeting those needs through one-on-one support.

• Communicating with Retail Manager regarding staff performance, ability, and morale.

2. Enhance the Skill Level of M

• A

• C Artists by:

• Observing and modifying, if necessary, the make-up art abilities and customer service skill levels.

• Evaluating training needs and suggesting methods of addressing these needs at the counter to the Retail Manager.

• Conducting and maintaining records of Skills Certifications of all Retail Employees at the location(s).

• Communicating training needs and accomplishments regularly to the Trainer.

• Assisting the Product Specialists to develop in-store training for new products and theme days/counter events schedules.

3. Participate in Professional Development by:

• Attending and participating in various developmental trainings.

• Attending monthly staff meetings and participating by presenting independent ideas and concepts, discussing departmental developments and coaching and supporting others.

4. Provide Information Regularly to Retail Manager by:

• Assisting with the assessment of the effectiveness of at the counter training initiatives (e.g. In-store support, one-on-one consultations).

• Identifying and communicating training needs.

• Maintaining current and accurate records of training and certification.

5. Ensure Educational Objectives of Artist Training are met by:

• Assisting, as required, with the facilitation of the core training modules including Basic Training, M

• A

• C Total Service Experience, Creative Workshops, M

• A

• C Update, Orientation, Ultimate Make-Up Seminars.

• Assisting, as required, with special community projects, special events seminars and media events.

6. Facilitate Fashion Shows and Special Events as Requested by:

• Participating and or assisting with fashion shows and special events, as required.

• Identifying opportunities for M

• A

• C participation in-store events, working with the Retail Manager to execute the event.

• Providing event training to artists & freelancers prior to their event.

7. Adhering to and providing the example for M

• A

• C policies regarding customer service expectations, dress code and M A C’s professional standards.

• Minimum high school education with specialist training in make-up.

• Proven exceptional ability in make-up application, organizational skills, customer service, public speaking and instructional training. Must be versatile.

• One year previous experience as a M

• A

• C Artist.

• Training and coaching new and existing employees and customers.

• Proven ability to provide guidance, instruction and product knowledge and training.

• Demonstrated ability to develop creative, challenging informative and fun ways to deliver training and educational information.

班次 白班

出差 接受，50 % 的时间

工作 Education / Training

工作性质 正式

编制 全职

主要地点 Asia Pacific-CN-31-静安区

品牌 Estée Lauder Companies

Language: zh

Job Number: 191803