客服专员
马肯依玛士标识科技有限公司ShanghaiUpdate time: August 26,2019
Job Description

Roles & Responsibilities:

  • Manage and process the orders on-time delivery for oversea customers, provide professional, helpful, high quality service and assistance for trouble shooting solution.

  • Prepare customs clearance documents and CIQ for export cargoes.

  • Obtain Export License, DG package, Certification for Safe Transport of Chemical goods and etc conforming to trade compliance requirements from local government authorities in daily export operations.

  • Hs code classification process and COO checking implementation in daily operation.

  • Contribute to establish and implement efficient export processes and procedures with compliance to relevant laws and regulations.

  • 3PL communication and management, such as forwarder, brokerage,3PL warehouse to maximize efficiency and avoid trade compliance risk.

  • Forwarder billing statement, payment and invoice verification.

  • Manage customer claim, find out solutions and coordinate reverse flows. Coordinate insurance company regarding the claims.

  • Customs Handbook registration, amendment, reconciliation and good management to avoid variance and customs risks.

  • Support on customer/vendor RPS screening issues with sense of effective compliance screening

  • Co-ordinate KPIs/metrics reporting relating to export transactions.

  • Support internal and external audit related to Trade/Customs compliance.

  • Partner with internal stakeholders and provide professional expertise on the export request and business.

  • Maintain and filing necessary records, files and reports.

  • Complete other assignment by managers.


Key Competencies:


  • Good reading, written and spoken English skill.
  • Good knowledge on international trade & logistics flow
  • Good communication / influencing skills
  • Related SAP knowledge and experience.
  • Positive and Self-start work attitude, good team player and ‘Can do’ spirit.
  • Strong analytical and simulation skills
  • Result oriented and customer focus, entrepreneurial spirit and a team player

Qualifications and Experience:


  • Education/Training Required:

College degree or above ,major in international trade or logistics


  • Work Experience Required:

3+ years working experience in export customer service or logistics related.


职能类别: 订单处理员 物流专员/助理

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