Customer Operation Manager
Waters CorporationShanghaiUpdate time: June 3,2019
Job Description
上海市

Overview

Waters China is keen to look for a motivated individual to manage our contract conclusion process for the China region. The appointee will work closely with Sales team, Legal, Compliance, Finance, import & export company etc.

Responsibilities

  • Perform drafting, evaluation, negotiation and execution of contractual documents including: Sales / Purchasing Agreement, review of customer proposed terms and conditions.
  • Provide Risk Management and contract solution recommendations to business leaders, and work with Legal, Compliance.
  • Serve as the point of contact for customers on contractual matters. Coordinate between legal, compliance, sales, finance, operations and customers, ensuring timely review and approval / reconciliation of variations.
  • Maintain contractual records and documentation such as receipt and control of all contract correspondence, customer contact information sheets, contractual changes, status reports and other documents for all projects.
  • Continuous improvement of contract management process
  • Owner of contract process – validation content/ timing/approvals

Contract process:

  • Manage approval circle completion
  • Draft, negotiate , revise and conclude the terms of the contract
  • Validate all contract terms for full compliance
  • Monitor and follow up on outstanding contract and order forecast
  • Support and coordinate resolution of an issues/problems with challenging orders (reterms/compliance)

Qualifications

  • Advanced university degree preferably in 6+ years business experience
  • Excellent presentation, team-work and leadership skills
  • Ability to perform in complex cross-functional business environment
  • Good understanding of business environment and technology
  • High degree of independent and creative judgment
  • Experience establishing and implementing requirements for contract management tools and processes
  • Excellent skills in both written and verbal English
  • Familiar with SAP system is plus

Company Description

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for nearly 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.


Waters Corporation's businesses include Waters, TA Instruments, VICAM, ERA, and Nonlinear Dynamics.


Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

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