Key Responsibilities:

• Project management for global deployment, local initiative and process improvement.( desk-side applications or infrastructure )

• Rebuild / Improve for the IT operation process, working instructions and knowledge base management.

• Ensure support is provided for:

o Laptop and desktop computing

o Application / Server availability and effective capacity and performance planning

o Connectivity Services (including Blackberry, mobile phones, iPads, iPhones, Aircards, PABX, Remote Access, Local Area Network and Wide Area Network)

o Local administration of infrastructure and application resources as needed

• Support day-to-day IT Services in Shanghai R&D site, and build a strongly relationship with local customer at all levels

• Ensure delivery of IT service to the business within agreed SLAs / SLOs including trending over time

• Identify New Technologies that will Improve The Business / Function

• Provide supports to local engineering community, and ensure engineering group follows standard, procedure, policy in day-to-day operations

• Provide input on proposals for infrastructure upgrades / refresh

• Drive root cause analysis on problem management.

• Continually support the ”Voice Of the Customer” (VOC) for IT services and driving improvements in IT customer satisfaction levels

• Ensure security and alignment with Honeywell Standards / Compliance Requirements

• Maintain site-based inventory accuracy for infrastructure assets

• Help Budget, Manage, Monitor and Improve Effectiveness of IT Spend

Skills and Experience

• Basic Qualification:

• BS degree in Information Systems or related field or equivalent experience
• Minimum of 5 years IT infrastructure or application delivery experience
• Microsoft VISO for process mapping with logical thinking to dress the waste for the process.
• Full project life cycle management experience
• Basic Six Sigma Knowledge
• Strong working knowledge of desktop, LAN system technologies and mobility services
• Strong communicate skills at all levels of the organization with ability to influence others
• Experience in delivering infrastructure services across multiple sites
• Good command of written and spoken English
• 24/7 availability in emergency situations
• Experience with smart devices (iPhone, iPad, etc)
• Knowledge/experience with Office 2007 and O365

• Preferred Qualifications:

• Experience in Security/SOX/ITAR IT Audits
• Strong business acumen
• Broad technical expertise in varied architectures
• Ability to set clear expectations & goals and hold people accountable to them
• Ability to prioritize and manage multiple work-streams
• Knowledge of Infrastructure & Applications
• Knowledgeable in service delivery techniques and disciplines, ensuring full adherence to standards and ITIL framework
• ITIL, PMP, Six Sigma certified will be a plus

上班地址：李冰路430号