Purpose & Overall Relevance for the Organization:

• Lead regional retail ops team to become expert in retail operation
• Aim to drive customer continuously improve retail management efficiency
• To improve the ST performance for BLR and RE stores

Key Responsibilities:

Planning

• Assist the regional Franchise Ops Director in the regional POS incentive scheme
• Assist the regional Franchise Ops Director in the POS ST target formation

Management

• Help customer build right working process and tools.
• Regular meeting with customer to review performance and find action plans
• Monitor BLR & RE store ST performance data by customer
• Pay regular visits to deployed BLR doors, to identify problems and suggest on action plans
• Discuss with HQ Retail Ops in the performance review of BLR stores
• Give store performance assessment through RMS checklist
• Cross cover the pre-designed items for other Franchise Ops functions (eg. VM maintenance)
• Conduct on site problem shooting through communicating with store manager and staff
• Give coach to the store staff where applicable
• Make "comprehensive store visit reports" after the store visit
• Collect MSP reports and monitor the store performance based on the results
• Off site problem shooting
• Communicate with customer OP team to solve retail ops related problems identified during the store visit
• Consolidate problems with other Franchise Ops functions through analysis of "comprehensive store visits" from all the store visiting departments
• Communicate with and coordinate related departments to solve the problems for other Franchise Ops departments identified
• Consolidate the training needs identified by the Franchise Ops departments
• Lead Regional RO to participate in daily ST meeting with customer branch offices
• Lead review of POS performance and retail campaign implementation
• Lead the review of execution quality and effectiveness of action plan for the previous month
• Lead the discussion and formation of the action plan for the next month
• Lead retail toolkit sharing

Financial

• Assist the Regional Franchise Ops manager in the management of regional customer incentives budget

Systems and Processes

• Basic understanding on national business goals, growth strategies, account structure and retail related policies and processes

People Management

• Manages the Regional Retail Ops to be the "District Manager" in the Franchise Ops coverage program in the region
• Monitors the performance of Regional Retail Ops and provide coach where needed
• Responsible for the performance cross functional monitoring of other Franchise Ops department

Training

• Coordinate the retail training to own team and customer

Others

• Other job-related work assigned from leader

Key Relationships:

• Regional Franchise Operation Director, Regional VM, ISC, Planning and analysis

Knowledge, Skills and Abilities:

• Communicate with others
• Manage relationships and diversity
• Planning and organizing
• Analysis and problem solving
• Learning and self-development
• Manage Business (Processes and Projects) if applicable
• Manage and Develop People if applicable
• Good understanding of retail know how and rich experience in retail operation
• Excellent interpersonal/communication skills
• Basic sales skills and customer service knowledge (consumer service oriented)
• Data analysis skills, planning skills
• Communication skills, relationship management and empathy
• Strong drive to achieve company target
• Self-motivating
• High execution ability and self-management
• Very high level of integrity
• High influencing skill
• People management skills
• Negotiation skills
• Results oriented
• Practical, reactive
• Requisite Education and Experience / Minimum Qualifications:

Education

• Bachelor's Degree in retail related discipline is required

Professional background / Experience

• Strong Creative Sense
• Strong ability to transcend creative/mkt concept into retail visual arrangement/format.
• Good communication skills
• Team leader and player
• Open-mindedness
• Good organizational skills
• Good interpersonal skills
• 3-5 years retail operation management experience with a high class consumer goods or retail brand
• Good understanding of retail business

IT skills

• Outlook – basic
• Word – advanced
• Excel – advanced
• PowerPoint – advanced
• Business Objects – basic

Language skills

• Fluent in English and Mandarin (written and spoken)
• Mandarin Chinese as native language preferred

KPI

• Performance
  • Comparable Store
  • Retail Inventory Stock tum
• Performance Driver
  • Traffic
  • Conversion
  • # of transactions
  • UPT
  • ATV
  • Sales/sgm
• Enabler
  • MSP
  • RMS
  • Training Hours/FTE
• Key City: Key City SOB
• Future City: Future City SOB

TA5