Officer, IT Services
HK ExpressHong KongUpdate time: April 18,2019
Job Description
- Provide a single-point-of-contact Help Desk to end users from receiving IT related incidents and requests.
- Provide first line determination and resolution to resolve / fulfil end users IT incidents / service requests
- Perform technical support service of computer applications, hardware, software, networking, telecommunication systems and infrastructure IT support to users
- Keep track of incident tickets updated and follow-up with relevant support teams / vendor in accordance within the defined SLAs
- Prepare weekly & monthly report to team supervisor
Qualifications:
- Diploma holder or above of Computer Studies, Information Technology or related discipline
- Minimum 1-3 years of experience in IT service provider in IT / telecom industry
- Understanding of Window / Office365 / LAN / WAN, TCP/IP networking
- Self-motivated, proactive and customer focus attitude
- Able to work independently and cooperate with other parties
- Good command of both written and spoken English, Cantonese and Mandarin
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