Customer Solutions Representative
HPDalianUpdate time: May 21,2019
Job Description
大连市

APJ Marketing Business Services Center is an operation team to support BU Marketing Closed Loop Sales and Marketing flow. The team charge for marketing campaign creation, budget allocation, purchase order submission, target customer extraction, import responses and assign potential opportunities to sales team, covering services to all APJ countries. Meanwhile support HP Inc. product datasheet and marketing message for campaign promotion, maintain product content publishing on HP.com.

Job Description:

  • Support on Campaign PO Entry, Purchase Order submission, List Pull, Response/lead Management process for all APJ countries
  • Operate BMT and Target Builder for campaign creation and target customer extraction. Entry accurate marketing campaign customer response via marketing integration systems, GRM/ELQ/SFDC. Assign potential opportunities to APJ sales rep in time.
  • Support on HP products publish for all APJ countries, including the product marketing message, tech spec information, accessory collection and care pack bundle.
  • Entry accurate product information into PRISM via BOM system to ensure the product timely publish on HP channel, direct sales system and online store.
  • Process and entry data accurately and timely for marketing campaign performance
  • Engage with Campaign/Category manager timely for request clarification
  • Handle requester operation query via email and phone call
  • Offer solutions for campaign managers and enhancement service experience
  • Create regular governance report to make sure data entry accuracy to support marketing and sales teams

Position Requirement

  • More than 2 years working experience, priority on candidates with sales and Marketing background
  • Good business service sense, comprehensive problem fixing skill
  • Good communication skill and team work spirit
  • Good analysis, summary and reporting skills
  • English: CET-6 or above, master on speaking, reading, writing and listening. Join in conference call with APJ English speaking requester frequently.
  • Operate skillfully on office software, excel medium level above

Get email alerts for the latest"Customer Solutions Representative jobs in Dalian"