Head of App Support & Svc Mgr
ANZ Banking GroupTaiwanUpdate time: May 31,2019
Job Description
[Head of Application Support & Service Manager]
This role is responsible for service improvement process to mitigate key risks and repeated service issues. In addition, the position will be the first line prod support and accountable for in country / global system availability/ stability aligned with business requirements for all applications supporting ANZ Taiwan.
The major responsibilities of this role is to
- Improve country service management quality
- Coordinates disaster recovery exercises between Global/local support teams and local users
- Support and be accountable for all system availability and stability
- Manage performance of outsourced application support services
- Manage the staffing of the in-country Application support and service management team
- Be responsible for technology business/financial management requirements
ANZ is a leading regional bank with representation in 34 markets, focusing on core markets in Australia, New Zealand and Asia Pacific. As we continue our journey to build our global business and support our customers, we’re committed to attracting and retaining the best talent. We’ve made it our business to be an organisation where people strive, and are rewarded, for excellence.
ANZ Taiwan has principles, policies and practices that create a positive environment for our people. We value and reward open communication and workplace relationships that are based on integrity and trust.We promote diversity and value people's different backgrounds. We encourage employees to be their true selves at work. We share workloads, difficulties as well as joys and laughs inside and outside the bank. We are empowered to make decision within our own responsible area.
The responsibilities of a Head of Application Support and Service Manager, include, but not limited to:
- In charge of service improvement process to mitigate key risks and/or repeat service issues.
- 1st line prod support and accountable for in country / global system availability/ stability aligned with business requirements for all applications supporting ANZ Taiwan.
- Manage performance of outsourced application support services to ensure service indicator and turnaround time of incidents/ problems are under agreed SLA specified within Scope of Work.
- Deliver application new initiatives and projects to meet business strategy and business growth within agreed timeframes, budget, and quality.
- Maintain, review and update an inventory of all systems documentation required.
- Manage the staffing of the in-country Application support team, including resource planning, recruitment and professional development.
- Coordinates disaster recovery exercises between Global/local support teams and local business users.
- Responsible for technology business/financial management requirements i.e. annual budgeting, purchase processing, payments, IT asset depreciation etc.
Requirements:
- University degree in an IT or computer science discipline with 10+years of relevant technical experience, within banking industry is a plus.
- At least 5 years of successful managerial level staff management within an IT environment.
- Strong knowledge of and experience in technology service management, especially on High Priority Incident & Problem handling.
- Strong verbal and written communications.
- Ability to converse, read & write in both Chinese and English may be needed in the day to day job requirement
- Positive and Passionate with a Can-Do attitude
This is an opportunity to undertake a role offering exceptional opportunities for professional development with a broad range of career paths. It’s a place where the determined can succeed, the willing can grow and together, we can prosper.
We connect you to a world of opportunity.
At ANZ we aim to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.
To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers
You may apply for this role by visiting ANZ Careers and search for reference TAI002994.
Get email alerts for the latest"Head of App Support & Svc Mgr jobs in Taiwan"