• Responsible for the program and project management and timely delivery of products and services to customers
• Partners with the sales teams and products to ensure clear and required solution definition for the client with a proposed implementation plan
• Acts as the knowledge expert on the market technology infrastructure for all stakeholders
• Supports release management process towards clients for technology updates
• Acts as focal point for customer support issues and for internal technology issues which need to be addressed to the market

Role

• Acts as a project manager and key end-to-end resource lead on small to mid-sized projects
• Supports the product delivery process by developing delivery process maps and by completing assigned tasks for the delivery process
• Contributes to the delivery of integrated solutions that address customer needs
• Supports Customer Delivery teams, internal partners and key stakeholders to provide support in a market or region
• Researches and delivers solutions for complex problems and responds to inquiries on products and tools for internal and customers
• Analyzes data from product delivery projects and reports on performance relative to success metrics
• Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs
• Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete deliver and customer support tasks

All about you

• Moderate professional experience in financial services, cards, payments or another related field
• Understands Mastercard’s customer delivery process
• Experience working at Mastercard facilities and on Customer business locations

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.