Accountabilities

• Support the Country IT Head to define the country IT strategy (short and long term) in accordance with the company/group IT strategy
• Build strong working relationships with the BG business teams.
• Responsible for providing effective IT support to the BG development function
• Responsible for the completion of RFQ requests for the SF-DHL business.
• Responsible for the development and implementation of effective customer solutions in accordance to the IT Strategy and in conjunction with the Regional IT Solutions Team.
• Manage and implement projects and change requests related to corporate systems.
• Translate functional requirements to system requirements, document the B2B/EDI specs & responsible for its testing and implementation activities for SL biz.
• Responsible for business initiative support
• Follow up P1 incident, work with support team to speed up the resolution and work out workaround solution to mitigate the impact to operation if can’t solved in time
• Manage change request to deliver on time within budget Contribution to improving the BG business unit P&L through effective usage of the IT services and solutions.
• In conjunction with the Country IT Head - establish regular reviews with DSC country teams – raising the visibility and value of IT
• Contribute to the IT account management of larger BG customers

Facts and Figures