Engineering Manager - Customer Technical Support
Seagate TechnologyWuxiUpdate time: May 27,2019
Job Description

About the Role - You will

  • Take care of client customers from factory CTS organization
  • Improve integration and field performance to meet customer goal
  • Proactively support customers (alert when in Yellow zone) to improve customer DPPM ( Defective Parts Per Million)
  • Host customer visit to Seagate Wuxi factory and follow up on audit action closure
  • Conduct First Article Inspection for new products and new configuration
  • Conduct weekly, monthly and quarterly call with customers, to review weekly yield, ODT (Outgoing DPPM test),ORT( Outgoing reliability test), Integration and field performance
  • Follow up customer integration and field return, and provide Failure Analysis/ Corrective Action / Preventive Action to customer

Key characteristics defining outstanding candidates

  • Influencing skills and Interpersonal skills
  • Decision making and team management
  • Strong communication and technical leadership skills

Your Experience Includes

  • Basic knowledge of HDD and understanding of key component function
  • Deep understanding of big data systems from design layout perspective
  • Communicate with Customers and cross functional teams such as (Engineering/Technical/Strategy) when required
  • Must be at least CET level 4
  • Delegate right decision to right level people, make tough decision under high business pressure environment (stop build.stop ship,high level complaint)
  • Be able to decide the right customer communication strategy while handling customer crisis issues. Work with internal to zoom in/zoom out engineering/technical/strategy discussion as needed
  • High level cross functional program sponsor, strong leading influence to program team
  • Learn with focus at management and organization efficiency
  • Self awareness of his/her group's strength and weakness. Knows how to improve individual performance for overall team success

Travel: 5% (if required)

Location: Wuxi, China

Job Family: Management

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