Engineering Manager - Customer Technical Support
Seagate TechnologyWuxiUpdate time: May 27,2019
Job Description
About the Role - You will
- Take care of client customers from factory CTS organization
- Improve integration and field performance to meet customer goal
- Proactively support customers (alert when in Yellow zone) to improve customer DPPM ( Defective Parts Per Million)
- Host customer visit to Seagate Wuxi factory and follow up on audit action closure
- Conduct First Article Inspection for new products and new configuration
- Conduct weekly, monthly and quarterly call with customers, to review weekly yield, ODT (Outgoing DPPM test),ORT( Outgoing reliability test), Integration and field performance
- Follow up customer integration and field return, and provide Failure Analysis/ Corrective Action / Preventive Action to customer
Key characteristics defining outstanding candidates
- Influencing skills and Interpersonal skills
- Decision making and team management
- Strong communication and technical leadership skills
Your Experience Includes
- Basic knowledge of HDD and understanding of key component function
- Deep understanding of big data systems from design layout perspective
- Communicate with Customers and cross functional teams such as (Engineering/Technical/Strategy) when required
- Must be at least CET level 4
- Delegate right decision to right level people, make tough decision under high business pressure environment (stop build.stop ship,high level complaint)
- Be able to decide the right customer communication strategy while handling customer crisis issues. Work with internal to zoom in/zoom out engineering/technical/strategy discussion as needed
- High level cross functional program sponsor, strong leading influence to program team
- Learn with focus at management and organization efficiency
- Self awareness of his/her group's strength and weakness. Knows how to improve individual performance for overall team success
Travel: 5% (if required)
Location: Wuxi, China
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