Executive, Reservations预订部主管
ONYX Hospitality GroupShanghaiUpdate time: July 11,2019
Job Description
- Sell the Hotels products and services using up-selling and suggestive selling techniques
- Promote the Hotel’s products and services
- Maintain a high level of product and service knowledge about all Hotels in your region
- Develop and maintain a regular pattern of sales calls
- Prepare and execute action plans which increase reservation sales and associated business
- Record and process reservations made by phone/fax/email
- Accept wait list reservations
- Process amendments to reservations such as extensions, early departures, etc
- Manage “no show” reservations by investigation and recording of same
- Record special billing arrangements for groups and conventions
- Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
- Maintain knowledge of special rates/ offers/ promotions
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Prepare reports as requested (eg to travel agents, business houses etc)
- Prepare reservation sales reports
Qualifications:
1.2years working experience on the same position in international chain hotel or serviced apartment
2. good at English listening, speaking, writing
Education:
Bachelor
Years of experience:
2
Number of positions:
2
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