Senior Manager Franchise Operations, Asia Pacific
AdidasShanghaiUpdate time: July 14,2019
Job Description

Purpose & Overall Relevance for the Organization:< <

Lead regional retail ops team to become expert in retail operation< Aim to drive customer continuously improve retail management efficiency< To improve the ST performance for BLR and RE stores< <

<

Key Responsibilities:<

Planning< <

Assist the regional Franchise Ops Director in the regional POS incentive scheme< Assist the regional Franchise Ops Director in the POS ST target formation< <

Management< <

Help customer build right working process and tools.< Regular meeting with customer to review performance and find action plans< Monitor BLR & RE store ST performance data by customer< Pay regular visits to deployed BLR doors, to identify problems and suggest on action plans< Discuss with HQ Retail Ops in the performance review of BLR stores< Give store performance assessment through RMS checklist< Cross cover the pre-designed items for other Franchise Ops functions (eg. VM maintenance)< Conduct on site problem shooting through communicating with store manager and staff< Give coach to the store staff where applicable< Make "comprehensive store visit reports" after the store visit< Collect MSP reports and monitor the store performance based on the results< Off site problem shooting< Communicate with customer OP team to solve retail ops related problems identified during the store visit< Consolidate problems with other Franchise Ops functions through analysis of "comprehensive store visits" from all the store visiting departments< Communicate with and coordinate related departments to solve the problems for other Franchise Ops departments identified< Consolidate the training needs identified by the Franchise Ops departments< Lead Regional RO to participate in daily ST meeting with customer branch offices< Lead review of POS performance and retail campaign implementation< Lead the review of execution quality and effectiveness of action plan for the previous month< Lead the discussion and formation of the action plan for the next month< Lead retail toolkit sharing< <

Financial

  • Assist the Regional Franchise Ops manager in the management of regional customer incentives budget

Systems and Processes

  • Basic understanding on national business goals, growth strategies, account structure and retail related policies and processes

People Management

  • Manages the Regional Retail Ops to be the "District Manager" in the Franchise Ops coverage program in the region<
  • Monitors the performance of Regional Retail Ops and provide coach where needed<
  • Responsible for the performance cross functional monitoring of other Franchise Ops department< <

    Training< <

  • Coordinate the retail training to own team and customer< <

    Others< <

  • Other job-related work assigned from leader< <

    <

    Key Relationships: < <

  • Regional Franchise Operation Director, Regional VM, ISC, Planning and analysis< <

    <

    Knowledge, Skills and Abilities: < <

  • Communicate with others<
  • Manage relationships and diversity<
  • Planning and organizing<
  • Analysis and problem solving<
  • Learning and self-development<
  • Manage Business (Processes and Projects) if applicable<
  • Manage and Develop People if applicable<
  • Good understanding of retail know how and rich experience in retail operation<
  • Excellent interpersonal/communication skills<
  • Basic sales skills and customer service knowledge (consumer service oriented)<
  • Data analysis skills, planning skills<
  • Communication skills, relationship management and empathy<
  • Strong drive to achieve company target<
  • Self-motivating<
  • High execution ability and self-management<
  • Very high level of integrity<
  • High influencing skill<
  • People management skills<
  • Negotiation skills<
  • Results oriented<
  • Practical, reactive<
  • Requisite Education and Experience / Minimum Qualifications:< <

    <

    Education< <

  • Bachelor's Degree in retail related discipline is required< <

    <

    Professional background / Experience< <

  • Strong Creative Sense<
  • Strong ability to transcend creative/mkt concept into retail visual arrangement/format.<
  • Good communication skills<
  • Team leader and player<
  • Open-mindedness<
  • Good organizational skills<
  • Good interpersonal skills<
  • 3-5 years retail operation management experience with a high class consumer goods or retail brand<
  • Good understanding of retail business< <

    <

    IT skills< <

  • Outlook – basic<
  • Word – advanced<
  • Excel – advanced<
  • PowerPoint – advanced<
  • Business Objects – basic< <

    <

    Language skills< <

  • Fluent in English and Mandarin (written and spoken)<
  • Mandarin Chinese as native language preferred< <

    <

    KPI

    • Performance
      • Comparable Store
      • Retail Inventory Stock tum
    • Performance Driver
      • Traffic
      • Conversion
      • # of transactions
      • UPT
      • ATV
      • Sales/sgm
    • Enabler
      • MSP
      • RMS
      • Training Hours/FTE
    • Key City: Key City SOB
    • Future City: Future City SOB

    TA5

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