Senior Manager Franchise Operations, Asia Pacific
AdidasShanghaiUpdate time: July 14,2019
Job Description
Purpose & Overall Relevance for the Organization:< <
Lead regional retail ops team to become expert in retail operation< Aim to drive customer continuously improve retail management efficiency< To improve the ST performance for BLR and RE stores< <<
Key Responsibilities:<
Planning< <
Assist the regional Franchise Ops Director in the regional POS incentive scheme< Assist the regional Franchise Ops Director in the POS ST target formation< <Management< <
Help customer build right working process and tools.< Regular meeting with customer to review performance and find action plans< Monitor BLR & RE store ST performance data by customer< Pay regular visits to deployed BLR doors, to identify problems and suggest on action plans< Discuss with HQ Retail Ops in the performance review of BLR stores< Give store performance assessment through RMS checklist< Cross cover the pre-designed items for other Franchise Ops functions (eg. VM maintenance)< Conduct on site problem shooting through communicating with store manager and staff< Give coach to the store staff where applicable< Make "comprehensive store visit reports" after the store visit< Collect MSP reports and monitor the store performance based on the results< Off site problem shooting< Communicate with customer OP team to solve retail ops related problems identified during the store visit< Consolidate problems with other Franchise Ops functions through analysis of "comprehensive store visits" from all the store visiting departments< Communicate with and coordinate related departments to solve the problems for other Franchise Ops departments identified< Consolidate the training needs identified by the Franchise Ops departments< Lead Regional RO to participate in daily ST meeting with customer branch offices< Lead review of POS performance and retail campaign implementation< Lead the review of execution quality and effectiveness of action plan for the previous month< Lead the discussion and formation of the action plan for the next month< Lead retail toolkit sharing< <Financial
- Assist the Regional Franchise Ops manager in the management of regional customer incentives budget
Systems and Processes
- Basic understanding on national business goals, growth strategies, account structure and retail related policies and processes
People Management
- Manages the Regional Retail Ops to be the "District Manager" in the Franchise Ops coverage program in the region<
- Monitors the performance of Regional Retail Ops and provide coach where needed<
- Responsible for the performance cross functional monitoring of other Franchise Ops department< <
Training< <
- Coordinate the retail training to own team and customer< <
Others< <
- Other job-related work assigned from leader< <
<
Key Relationships: < <
- Regional Franchise Operation Director, Regional VM, ISC, Planning and analysis< <
<
Knowledge, Skills and Abilities: < <
- Communicate with others<
- Manage relationships and diversity<
- Planning and organizing<
- Analysis and problem solving<
- Learning and self-development<
- Manage Business (Processes and Projects) if applicable<
- Manage and Develop People if applicable<
- Good understanding of retail know how and rich experience in retail operation<
- Excellent interpersonal/communication skills<
- Basic sales skills and customer service knowledge (consumer service oriented)<
- Data analysis skills, planning skills<
- Communication skills, relationship management and empathy<
- Strong drive to achieve company target<
- Self-motivating<
- High execution ability and self-management<
- Very high level of integrity<
- High influencing skill<
- People management skills<
- Negotiation skills<
- Results oriented<
- Practical, reactive<
- Requisite Education and Experience / Minimum Qualifications:< <
<
Education< <
- Bachelor's Degree in retail related discipline is required< <
<
Professional background / Experience< <
- Strong Creative Sense<
- Strong ability to transcend creative/mkt concept into retail visual arrangement/format.<
- Good communication skills<
- Team leader and player<
- Open-mindedness<
- Good organizational skills<
- Good interpersonal skills<
- 3-5 years retail operation management experience with a high class consumer goods or retail brand<
- Good understanding of retail business< <
<
IT skills< <
- Outlook – basic<
- Word – advanced<
- Excel – advanced<
- PowerPoint – advanced<
- Business Objects – basic< <
<
Language skills< <
- Fluent in English and Mandarin (written and spoken)<
- Mandarin Chinese as native language preferred< <
<
KPI
- Performance
- Comparable Store
- Retail Inventory Stock tum
- Performance Driver
- Traffic
- Conversion
- # of transactions
- UPT
- ATV
- Sales/sgm
- Enabler
- MSP
- RMS
- Training Hours/FTE
- Key City: Key City SOB
- Future City: Future City SOB
TA5
- Performance
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