Retail Operations Manager
弈韬企业管理咨询有限公司BeijingUpdate time: July 22,2019
Job Description

Purpose & Overall Relevance for the Organization:

? To ensure the Franchise Ops coverage program been well executed by regional Franchise Ops departments

? To constantly help the customer to build up retail capability

? To improve the ST performance for BLR and RE stores


Key Responsibilities:

? Monitor RE stores ST performance data by district and customer

? RE store management

? Pay regular visits to RE stores within the managed district

? Produce RE store performance data report for the HQ

? Discuss with cross function in the performance review of RE stores

? Execute the action plans formed by the HQ

? Store visits

? Pay regular visits to stores within the managed district

? Pay (combined) visits to selected stores (important or problematic stores)

? Give store performance assessment through F-aRMS checklist

? Cross cover the pre-designed items for other Franchise Ops functions (eg. VM maintenance)

? Conduct on site problem shooting through communicating with store manager and staff

? Give coach to the store staff where applicable

? Make "comprehensive store visit reports" after the store visit

? Collect MSP reports and monitor the store performance based on the results

? Off site problem shooting

? Communicate with customer OP team to solve retail ops related problems identified during the store visit

? Consolidate problems with other Franchise Ops functions through analysis of "comprehensive store visits" from all the store visiting departments

? Communicate with and coordinate related departments to solve the problems for other Franchise Ops departments identified

? Monitor the solving of all problems concerning customer stores ST

? Coordinate retail training to customers

? Communicate with HQ training team to address the customers training needs

? Lead the Monthly ST Meeting (Regional Meeting)

? Lead the review and discussion of HC & Key stores performance through ST data analysis

? Coordinate the functional presentation of all the Franchise Ops departments

? Lead the review of execution quality and effectiveness of action plan for the previous month

? Lead the discussion and formation of the action plan for the next month

? Coordinate the best practice sharing from RO team

? Coordinate the participation and cooperation of sales team in the Franchise Ops coverage program

? Participate in the HQ Monthly ST Meeting


Requisite Education and Experience / Minimum Qualifications

? Functional – 6 years above experience

? Industry – Ideally in apparel/fashion/shoes

? Relevant China marketing experience, preferred

? Outlook – basic

? Word – advanced

? Excel – advanced

? PowerPoint – advanced

? Fluent in English and Mandarin (written and spoken).

? Passion for sports


职能类别: 销售经理

关键字: Retail Operations

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上班地址:北京市区

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