Location:

Supports Lam Research China and requires 30% travel to other China site locations. This position may require periodic overseas travel and is located in Shang Hai, China

Job Functions:

• Primary function is to work within the Regional Product Support team providing escalation management and support for the Clean install base in China. Focus on DV and DVP and EOS and C3, and SP systems.
• Provides on-site advanced level technical support to analyze, troubleshoot and manage escalations and provide performance improvements solutions for Clean semiconductor processing equipment in a clean room environment at customer site
• Communicates as a subject matter expert on high level technical issues and escalations while providing guidance and recommending solutions
• Provides strategic technical leadership and direction by leveraging technical knowledge of Lam's products and an understanding of the customer’s long term product strategy
• Participates in Lam’s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application
• Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands on and or installed based performance data collection/analysis
• Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue
• Drives required actions at the customer site to resolve escalations and prevent repeat problems
• Communicates with Customers, Product Group, Field Sales, Business Development and other organizations to ensure closure of product issues.
• Works closely with CSOMs, Managers, Fab Productivity and other leaders in China Field, CSBG and GPG
• Participates in the review of procedures, processes and tool design impacting development activity
• Manages projects and provides reports to management to deliver the desired result. Leads customer escalation meetings
• Mentors field engineers and designs or leads training sessions.

Job Duties

• Responsible for quality remote and on-site escalation support and escalation management
• Analytical troubleshooting of technical problems to component level
• Technical reporting and coordination of multiple technical tasks
• Extended interface with Lam customers, requiring excellent communication and customer relations skills
• On occasion will train customer’s personnel and act as a resource for lower level engineers

Required travel 30%