RPS Principle Engineer
Lam ResearchBeijingUpdate time: August 18,2019
Job Description
北京市

Supports Lam Research China and requires 30% travel to other China site locations. This position may require periodic overseas travel and is located at Xi'an, China

Job Functions:

  • Primary function is to work within the Regional Product Support team providing escalation management and support for the hardware on CE and DE install base in China.
  • Provides on-site advanced level technical support to analyze, troubleshoot and manage escalations and provide performance improvements solutions for semiconductor processing equipment in a clean room environment at customer site
  • Communicates as a subject matter expert on high level technical issues and escalations while providing guidance and recommending solutions
  • Provides strategic technical leadership and direction by leveraging technical knowledge of Lam's products and an understanding of the customer’s long term product strategy
  • Participates in Lam’s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application
  • Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands on and or installed based performance data collection/analysis
  • Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue
  • Drives required actions at the customer site to resolve escalations and prevent repeat problems
  • Communicates with Customers, Product Group, Field Sales, Business Development and other organizations to ensure closure of product issues.
  • Works closely with CSOMs, Managers, Fab Productivity and other leaders in China Field, CSBG and GPG
  • Participates in the review of procedures, processes and tool design impacting development activity
  • Manages projects and provides reports to management to deliver the desired result. Leads customer escalation meetings
  • Mentors field engineers and designs or leads training sessions.

Job Duties

  • Responsible for quality remote and on-site escalation support and escalation management
  • Analytical troubleshooting of technical problems to component level
  • Technical reporting and coordination of multiple technical tasks
  • Extended interface with Lam customers, requiring excellent communication and customer relations skills
  • On occasion will train customer’s personnel and act as a resource for lower level engineers
  • Required travel up to 30%

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