RPS Principle Engineer
Lam ResearchBeijingUpdate time: August 18,2019
Job Description
Supports Lam Research China and requires 30% travel to other China site locations. This position may require periodic overseas travel and is located at Xi'an, China
Job Functions:
- Primary function is to work within the Regional Product Support team providing escalation management and support for the hardware on CE and DE install base in China.
- Provides on-site advanced level technical support to analyze, troubleshoot and manage escalations and provide performance improvements solutions for semiconductor processing equipment in a clean room environment at customer site
- Communicates as a subject matter expert on high level technical issues and escalations while providing guidance and recommending solutions
- Provides strategic technical leadership and direction by leveraging technical knowledge of Lam's products and an understanding of the customer’s long term product strategy
- Participates in Lam’s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application
- Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands on and or installed based performance data collection/analysis
- Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue
- Drives required actions at the customer site to resolve escalations and prevent repeat problems
- Communicates with Customers, Product Group, Field Sales, Business Development and other organizations to ensure closure of product issues.
- Works closely with CSOMs, Managers, Fab Productivity and other leaders in China Field, CSBG and GPG
- Participates in the review of procedures, processes and tool design impacting development activity
- Manages projects and provides reports to management to deliver the desired result. Leads customer escalation meetings
- Mentors field engineers and designs or leads training sessions.
Job Duties
- Responsible for quality remote and on-site escalation support and escalation management
- Analytical troubleshooting of technical problems to component level
- Technical reporting and coordination of multiple technical tasks
- Extended interface with Lam customers, requiring excellent communication and customer relations skills
- On occasion will train customer’s personnel and act as a resource for lower level engineers
- Required travel up to 30%
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