Task Description 1. Handling escalation tasks from customers/dealers/prospect customers etc. through customer service call center , together with enquiry handling, outbound call back etc. 2. Conduct various outbound tasks related with Refund/ Product Campaign/Credit Risk/CRM/ Customer Survey, etc., and in terms of task assignment, implementation monitoring, feedback gathering and risk escalation 3. Conduct back office supporting tasks such as reporting & analysis; payment relocation, invoici...

Task Description - Responsible for developing quality evaluation framework, approach, process and criteria regarding Operations work. Implement quality check & auditing and identify performance gaps and root causes for business unit to better manage their businesses. Propose solution alternatives for agent coaching. Partner with BU management team to identify areas for improvement. Prepare regular audit reports and offer clear insights in work quality. Continually evaluate and develop audit/...

Task Description 1. Being the point of contact of customer service OB team to external teams, supporting on business growing activities with other department. 2. Assist in monitoring the outbound team daily performance; Provide guideline to junior team members in knowledge and attitude. Acting as outbound manager backup during his/her absence. 3. Initiate or support on internal project/process enhancement, track project process conditions and follow up, Co-work with other teams meet the pre-defi...

Description: Project Management: • Drive feasibility study and deliver proposal for new project initiative of complexity up to medium level • Create and update required project related documents such as project approval document, overall project plans, project status report, testing plan, go-live plan, lesson&learnt report, etc. • Lead full project life cycles from requirement gathering through solution design, implementation, testing and roll-out, to ensure successful project go-live accord...

Job Objective • Regional IT finance managment processes optimization • Regional IT finance reporting Task Description 1. IT Operative Planning and Year End Actual Cost Reporting • Together with BU, prepare / review / finalize the budget planning in each planning cycle including FC04/ FC09/ DBP. Ensure the budget & HC is planned based on true and fair assessment & estimation. Ensure certain level of planning accuracy. • Support BU to get funding source confirmation from service receiving ...

Task Description - Perform outbound call tasks and accomplish work tasks passed from inbound team dealing with customers/dealers/prospect customers’ inquiry etc. Ensure the achievement of team KPI as well as high customer satisfaction. - Data management in call center system and contract management systems, incl. customer profile maintenance, money allocation in core system; customer credit related modification and other related issues etc. - Document management: receipt handling, legal document...

Description: Conduct daily operations in Ascent system, Communicate and Feedback with FC • Support daily operations, including but not limited to C/D change, Contract activation etc. • Handle special situation and escalate any system issues and solve the problem accordingly • Strictly follow SOP and ensure the performance targets such as processing turn around time & accuracy requirements are accomplished. Disbursement and Fleet Case Handling • Conduct payable and generate DC file twice per ...

Task Description Daily Operation Management in Collateral Document Management Team • Advise and instruct the Collateral Document Management Team to perform daily operations, incl. mortgage doc preparation, de-mortgage doc preparation, lending, etc. • Special case handling. • Ensure the team providing excellent services and professional communications to customers, dealers and MBAFC field staff in respect of Sales,  Retail Credit, and New Business. Process Optimization and IT System Enhancement r...

Task Description Litigation Cases Handling and Collection Cases Legal Support   Handling litigation cases, monitoring litigation cases progress, working together with external law firm, push litigation sue process, follow litigation execution process, getting recovery from litigation cases. Provide legal suggestions on single collection case settlement. Other Lawsuit Cases Handling   Handling cases involved in other lawsuit, communicating and negotiating with the third parties, eg. other court, ...

Objective of job: Localization for interior components and development for China specific parts, with the local/international suppliers as well as the collaboration with R&D headquarter and JV BBAC towards achieving technical feasibility, packaging in the vehicle interior environment, manufacturing feasibility, testing and homologation requirements. Task Description: Your task is to integrate in our cross-functional team which forms an interface between our German headquarter of research and...

Objective of job: Localization for interior components and development for China specific parts, with the local/international suppliers as well as the collaboration with R&D headquarter and JV BBAC towards achieving technical feasibility, packaging in the vehicle interior environment, manufacturing feasibility, testing and homologation requirements. Task Description: Your task is to integrate in our cross-functional team which forms an interface between our German headquarter of research and...

1. Early and Late Collection Management • Collect late delinquent customers in Late Collection stage (including retail, HCV & Fleet customers), ensure the collection activities comply with the business policy and manual. • Identify customers intention and payment ability , analyze the risk level and collection probability for every single case, and take different collection activities. • Review cases with team members in weekly meeting and share the experience. • Provide case distribution ru...

The task is to integrate in our cross-functional team which forms an interface among our German headquarter of research and development, local suppliers and the BBAC plant. The diverse tasks and responsibilities include the following: - In cooperation with the responsible teams and suppliers to optimize chassis EE components (such as ESP, EPS and TPMS system) in the vehicle, verify the development result on technical level - Evaluate and manage the sample technical function release of Chassis EE...

Objective of Job: The planning team is mainly responsible for the ramp up preparation of the batteries at our battery supplier, focusing on the equipment and processes. Within this team we are looking for process and equipment planners for the current project. The function is integrated into a a cross-sectional team involved in all battery projects at our supplier. Tasks: - Support of the project leader (L4) in all planning activities - Leading and steering Process and equipment planning topics ...

Object of Job: Ensuring output and quality of a cell, module and battery supplier by safeguarding technical functionality of the equipment in the production lines Tasks: - Identify critical stations and bottlenecks regarding unexpected downtimes, planned maintenance and define short/long term solutions - Be an important interface in ramp-up between Farasis maintenance as well as line suppliers, - Continuously improve the efficiency of the stations and solve design issues at stations - Conducting...

Object of Job: Ensuring output and quality of a cell, module and battery supplier by safeguarding technical functionality of the equipment in the production lines Tasks: - Identify critical stations and bottlenecks regarding unexpected downtimes, planned maintenance and define short/long term solutions - Be an important interface in ramp-up between Farasis maintenance as well as line suppliers, - Continuously improve the efficiency of the stations and solve design issues at stations - Conducting...

Object of Job: The quality prevention team at MP/FQ is covering EB33X / EB42X battery plant. For these projects, the team searches a quality planner with special focus on data analysis. Tasks: - Understand, analyze and verify quality data. Within this task, it is necessary to work in close cooperation with the local and international experts from other divisions (PP, IT, etc.) during the planning and implementation phase of the projects - Participate in the creation of new digital control and qu...

Object of Job: The quality prevention team at MP/FQ is covering EB33X / EB42X battery plant. For these projects, the team searches a quality planner with special focus on data analysis. Tasks: - Understand, analyze and verify quality data. Within this task, it is necessary to work in close cooperation with the local and international experts from other divisions (PP, IT, etc.) during the planning and implementation phase of the projects - Participate in the creation of new digital control and qu...

Object of Job: Ensuring output and quality of a cell, module and battery supplier by safeguarding technical functionality of the equipment in the production lines Tasks: - Identify critical stations and bottlenecks regarding unexpected downtimes, planned maintenance and define short/long term solutions - Be an important interface in ramp-up between Farasis maintenance as well as line suppliers, - Continuously improve the efficiency of the stations and solve design issues at stations - Conducting...

Objective of Job: The planning team is mainly responsible for the ramp up preparation of the batteries at our battery supplier, focusing on the equipment and processes. Within this team we are looking for process and equipment planners for the current project. The function is integrated into a a cross-sectional team involved in all battery projects at our supplier. Tasks: - Support of the project leader (L4) in all planning activities - Leading and steering Process and equipment planning topics ...