Objective of job (abbreviated) 1. Focus on development of CRM strategy to improve customer retention. 2. CRM cases handling & critical case settlement to reduce potential risk & negative impact for MB brand. 3. CRM case prevention and continuously process optimizing to improve customer satisfaction & retention rate. 4. Timely analyse & detect product quality issue to trigger product quality improvement. 5. Timely collect & analyse customer’s voice to support customer retentio...

The objectives of this role is system change’s driving role for LC CTM, coordinates various Business Users & ITs per collaboration mode to implement system enhancement. Ensures the quality and smooth go live of CTM CR & projects. 1 Collect requirement from business users and draft business requirement document. Cordinate among multiple teams to help users get alignment regarding system requirements. 2 Prepare Project/CR’s deck for getting manager’s approval. 3 Analyze requirement with IT...

Backend Developer will take a key role as an expert in developing customer facing functionalities including Call Center UI, Customer facing Application and business software solutions through object and data modeling, database design, programming, quality assurance, and implementation support. He/she contributes as an individual or in a pair in a very agile development environment.   Main tasks -Develop New Change request as well project based on Java framework. -Design and develop working proto...

Task Description - Support for process and system enhancement based on daily in-house operations.   - Support customer service related projects and cooperate with relevant departments for working package execution and project go-live. - Support to develop and implement proper tools or processes for local markets, with an objective to effectively accomplish performance targets and KPIs as well as provide excellent service towards internal and external customers at all times. - Support in team man...

Task Description - Capable of efficiently communicating with customers on lease end options and process - Guide customer back to dealership and actively promote retention offers - Answer all basic inquiries from customer related to lease end process and options including trade in, buyout, balloon refinance, de-mortgage etc. - Facilitate customer complete early termination process, retain customer as more as possible, apply for waive penalty for qualified customer to improve CSI - Manage after ca...

Perform as the key account tax senior manager of Daimler China parts entities and branches (DPTS and MBPM), manage daily tax operations and advice on Chinese tax issues for the Daimler China parts entities and branches to achieve both tax compliance and tax optimization. Be responsible for FF/G central functions, including tax digitalization/policy/process/training, etc. Perform as the window contact person, providing the guideline and general tax treatment support to China HR in respect of the ...

Do you want to be part of our growing Daimler Truck China organization and work closely with the CEO on the daily basis? Do you want to gain a full understanding and a big picture of Daimler Truck business footprint in China including imported products and locally produced products? Does the wide variety of the job responsibilities as an assistant attracts you?Are you motivated to learn and develop yourself further by taking on challenging and cross-functional assignments? Tasks: -To provide CEO...

Objective of job: - Leverage expertise to analyze and support the retail business requirements, related functionalities, applications and business processes - Coordinating, planning and design of development streams for enhancements and maintenance of different applications on Pega platform. - Responsible for technical requirements, designs, coding and testing and provide guidance to development team (vendor) and ensure good quality of design and code - Generate technical designs and technical c...

Main Objective of this postioin： Global Payroll Management/Tax Provider Management in Global Assignment Management - Hua Asia team, and mainly responsible for GPM related topics, Monthly host payroll for China inbound assignees, Annual Bonus Payout, Labor Union Fee, Cross charging TCN. Main tasks: Monthly Host Salary Payroll: - Monitor monthly host payroll process for approximately 600 assignees from 12 countries. Through several levels of preparation (such as preparing job & personal data a...

Objective of job (abbreviated) •Collect and understand business requirement, build network solutions to meet business requirements •Project support on network solution development, review with overseas teams, monitor quality and progress of local implementation to ensure on-time and high quality delivery •Own and resolve complex operational issues, troubleshoot problems using structured processes, perform root-cause analysis •Lead major change requests, work with other global infrastructure team...

Objective of job (abbreviated) • MB VAN and DENZA warranty claim handling based on related warranty policy to ensure warranty cost rationality and fairness as well as processing effecienty. • Process enquiries in combination with technical point of view, decline unreasonable warranty claims; • Cooperate with CRM to resolve customer complaint, product liability and 3R relevant cases; • Set up internal and external communication channels to resolve various kinds of problems from Regional and deale...

Task Description 1.Early and Late Collection Management ·       Collected delinquent customers in Hostile Termination stage (including retail, CV & Fleet customers), ensure the collection activities comply with the business policy and manual. ·       Indentify customers intention and payment ability , analyze the risk level and collection probability for every single case, and take different collection activities. ·       Data analysis to find the risk area and warn collection team to enhanc...

Task Description - Conduct daily operations in dealer drawdown & settlement operation, monitor the repayment/payment status of the receivables - Responsible for dealer communication and help with dealer inquiry and problem solving by providing high quality customer service - Support with system enhancement request and testing etc....

Objective of job The Digital Solutions Centre (DSC) uses the Scaled Agile / Scrum project methodology. The manager post-sales will be the Product Owner of digital products (Quotation, Application, Co ntracting, Doc Mgmt, Customer self-service and etc.). The PO is responsible for the vision, management and delivery of the business solution and product in customer centric view in accordance with the BalancedStrategy. Key resposiblities: Discuss requirements with other business units, Support CPO w...

1.Company planning and reporting (related to planning cycles): - Together with BU, prepare / review / finalize the budget planning in each planning cycle including EAI/ EAII / OP. - Support BU to get funding source confirmation from service receiving companies - Provide HC information and communicated with DTAG Truck controlling to align budget in China and in Germany - Prepare relevants report / budget walk to management team regarding the result of each planning cycle, from different perspecti...

- Design and construction of body in white part with Siemens NX in collaboration with R&D headquarter in Germany from the concept phase to series suitable (BLANK release) - Support the localization of the BIW parts and ensure all the technial requirements are fulfilled - Accomplish the development tasks of each milestone: timely release all the CAD data, conduct engineering changes and accomplish clear documentation according to project time line, in order to ensure the product maturity. - S...

China specific development/localization scopes for exterior parts (lighting, bumper component, front end carrier) with local/international suppliers as well as the collaboration with R&D headquarter and JV BBAC towards achieving technical feasibility, packaging in the vehicle exterior environment, manufacturing feasibility, testing and homologation requirements....

Objective of Job • Is responsible for bench marketing of China domestic sources • Identify the suitable source for Mercedes-Benz Truck localization • Prepare, plan, initiate all quotation process and coach the suppliers to use Daimler system • Lead the cross-functional team discussion to push the project forward • Push and track the RFQ process until getting the competitive conclusion • Lead team and achieve project cost target • Lead negotiation of prices and terms & conditions with supplie...

1. Consistent adaptation of working- and global collaboration model, as well as comprehensive knowhow build-up in RD China according to business demands. Focus on Environmental Capabilities, Production and Life Cycle, and Recycling. 2. End-of-Live Vehicle (ELV), Road vehicles—Recyclability and recoverability (RRR) and hazardous substances, material selection and bans according to regulations and specifications to fulfill internal as well as external requirements in the overall vehicle. 3. Link t...

Objective of job Ensure that our localized MB vehicles in China fulfill the Mercedes-Benz standards regarding overall vehicle powertrain functions for Chinese customer. Task Description 1. Development and adjustment Powertrain functional testing to China specific conditions and requirements • Develop powertrain functional testing procedures to meet major use cases in China in order to evaluate and approve function in China Distinguish most customer related parameters based on understanding of Ch...