Investor Services Operations - M1 Performs transfer agency operations services on behalf of clients including financial control accounting and subaccounting, fund settlement, cash reporting, DDA reconciliation, wire room activities, tax reporting, commissions and corporate actions. Manages team in processing distributions, completion of NAV/Rate updates, fund audit fulfillment, gain and loss reporting, settlement, commissions, invoicing and financial payments. Manages relationships with assigned...

Billing - S3 Produces client invoices based on established fee schedules, interprets fee schedules and sets up accounts. Produces more complicated client invoices. Analyzes and interprets fee schedule data, identifying key issues and patterns from partial/conflicting data. Sets up accounts, linking client accounts to appropriate fee schedules, and configures them in the system. Provides solutions to problems in atypical or infrequently occurring situations based on practice and existing preceden...

Billing - S3 Produces client invoices based on established fee schedules, interprets fee schedules and sets up accounts. Produces more complicated client invoices. Analyzes and interprets fee schedule data, identifying key issues and patterns from partial/conflicting data. Sets up accounts, linking client accounts to appropriate fee schedules, and configures them in the system. Provides solutions to problems in atypical or infrequently occurring situations based on practice and existing preceden...

Leads and provides some direction and guidance for a wide array of activities associated with project planning and management to ensure that projects are completed on time, within budget and to internal client specifications. Manages and oversees the end-to-end project management activities such as project reporting, project planning, issue/risk identification and tracking, scope management, estimation, internal client management, relationship management and other project documentation preparati...

Tax Reporting and Compliance - S2 Provides entry-level support for the preparation and maintenance of tax records, returns, and reports for internal and/or external clients. Gathers required data elements, as needed, for various regulatory filings. Updates tax forms and information return layouts to comply with regulatory changes. Performs first-level quality assurance of tax deliverables for less complex clients in accordance with department policies. Tracks data needed for tax calculations. Re...

Client Processing - S3 Provides quality client service and support to internal clients and occasionally external clients on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner. Under direct supervision, performs routine operational tasks in a product or functional area, processing updates to client accounts or company records and ensuring that data is feeding into the right system. Enters data, keying information from checks, inter...

Tax Reporting and Compliance - S2 Provides entry-level support for the preparation and maintenance of tax records, returns, and reports for internal and/or external clients. Gathers required data elements, as needed, for various regulatory filings. Updates tax forms and information return layouts to comply with regulatory changes. Performs first-level quality assurance of tax deliverables for less complex clients in accordance with department policies. Tracks data needed for tax calculations. Re...

Tax Reporting and Compliance - S2 Provides entry-level support for the preparation and maintenance of tax records, returns, and reports for internal and/or external clients. Gathers required data elements, as needed, for various regulatory filings. Updates tax forms and information return layouts to comply with regulatory changes. Performs first-level quality assurance of tax deliverables for less complex clients in accordance with department policies. Tracks data needed for tax calculations. Re...

Client Service - S3 Provides quality support to clients with complex transactions and processes on a daily basis. Independently assists clients by responding to phone, email and other inquiries regarding company products, services and procedures. Responds to client questions on BNY Mellon product features and provides technical assistance for issues that have been escalated by junior team members. Researches and resolves moderately complex operational or client issues. Routes issues that cannot ...

Client Processing - IC1 Performs routine and non-routine client service and transactional support functions. Interacts with other organizational units/teams to ensure timely delivery of service, or resolution of issues. Processes account related transactions per scheduled events/client authenticated direction. Following established procedures, answers inquiries, and resolves problems or issues. Manages situations which may require adaptation of response or extensive research according to client ...

With minimal supervision, completes a wide range of administrative support activities for a small team [typically 3-5 individuals] and/or provides individual support (e.g., calendar management, travel booking, expense reporting) to a manager, typically level M and below. Priority of work to support the team or manager is clearly defined. Activities are advanced and varied, requiring sufficient experience to evaluate and select appropriate steps among defined/precedented options. Evaluates unprec...