Key Responsibilities Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.  When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.  Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Provides highly visible customer support through t...

Key Responsibilities Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.  When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.  Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Knowledge of...

Key Responsibilities Drive innovative techniques to characterize hardware, define methods and new technologies and apply them to characterize hardware, and/or perform hardware characterization on significantly complex systems for a range of programs, within safety guidelines. Design, collect data, analyze and compile reports on significantly complex process engineering experiments for a range of products, within safety guidelines Design and implement new technology, products and analytical instr...

Key Responsibilities Performs Tier I procedures and preventative maintenance and wet-cleans, seeking assistance when needed.  Assists senior engineers with corrective maintenance as needed. Disassembles, cleans and rebuilds kits as part of kit management quality. Learns and applies basic diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers. Able to diagnose and resolve basic technical problems. Strives to perform established BKM’s.  Follows ...

Key Responsibilities Performs all standard service activities through Tier I unassisted.  Performs standard Tier II with assistance.  Able to perform routine preventative maintenance within established timeframes.  Completes quality repairs. Responds to fab issues by communicating with other engineers and participating in escalation conference calls.  May participate in projects to reduce costs and increase uptime. Verifies operational quality of system equipment.  Assists senior engineers as ne...

Key Responsibilities Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications.  Performs startup activities through Tier II with limited support.  Able to complete qualifications with minimal assistance. Completes quality repairs.  Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls.  May initiate or participate in projects to drive down costs or increase uptime.    Abi...

Key Responsibilities Directs and is responsible for all business issues across account site including customer satisfaction, P&L, budget management. Anticipates future customer needs and directs the delivery of  customer service commitments and development of and the implementation of solutions to customer's high value problems. Is the primary interface to the site account on all operational and service commitments. Owns the overall site responsibility for  customer satisfaction. Interfa...