Client Processing - S5 Applies expertise and judgement in providing quality, and complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner. Performs complex operational tasks in a product or functional area. Conducts independent analysis and policy interpretation. Performs complex, manua...

Client Processing - IC1 Performs routine and non-routine client service and transactional support functions. Interacts with other organizational units/teams to ensure timely delivery of service, or resolution of issues. Processes account related transactions per scheduled events/client authenticated direction. Following established procedures, answers inquiries, and resolves problems or issues. Manages situations which may require adaptation of response or extensive research according to client ...

Client Processing - S4 Applies expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner. Performs a variety of operational tasks in a product or functional area, including processing updates to client accounts or company rec...

Serves as a technical expert for complex transactions and processes on a daily basis and may provide work direction for the team. Works with clients to resolve more complex day to day issues. Provides assistance in monitoring and collecting data on the performance of client portfolios. Conducts research on industry trends to understand key issues. Independently assists clients by responding to complex phone, email and other inquiries regarding the client's portfolio(s), company products, service...

Project/Program Management Participates in or leads a wide array of activities associated with project planning and management to ensure that projects are completed on time, within budget and to internal client specifications. Manages and oversees project management activities such as project reporting, project planning, issue/risk identification and tracking, scope management, estimation, internal client management, relationship management and other project documentation preparation, and turnov...

Corporate Actions - IC1 Responsible for mandatory and voluntary corporate actions custody functions for all organizational accounts. Receives guidance from more experienced staff. With guidance from more senior staff, responsible for processing basic mandatory and voluntary corporate action events (including the daily interpretation, monitoring, scrubbing and notification of corporate action events), processing liability notices, processing and allocating dividend interest payments and processin...

AML/KYC/Prevention - IC3 Serves as the last line of accuracy assurance for client reports. Conducts a thorough quality review of basic client reports to ensure all information in the policy is accurately reflected in the profile. Reviews complex client reports to ensure all information in the policy is accurately reflected in the profile. Reviews profiles that have been flagged for escalation during the profile renewal process. Amends client profiles when appropriate. Maintains a current underst...

Lockbox Management - S6 Oversees the workflow of a medium-sized work area in in Lockbox Management. Guides staff and ensures processing deadlines are met. Performs day-to-day work when necessary. Handles more critical customer service issues. Oversees workflow of a medium-sized Lockbox Management team of support staff and allocates customers work to staff. Monitors work in process to maximize productivity and quality to meet deadlines and daily goals. Resolves issues that have been escalated by ...

Data Management and Quantitative Analysis - S3 Under minimal supervision, compiles, synthesizes and reports on the Banks or market data sources. Provides support with access, maintenance and security activities. May manage moderately complex databases, feeds, etc. and assists with data sources. Conducts preliminary, basic calculations for more senior colleagues and helps develop reports. With minimal guidance, supports day-to-day data management activities. Monitors data feeds and performs data ...

Cash Management - S2 Provides support for the execution of check processing, as well as preparing and producing customers work. Reviews and inputs data, escalating issues as needed. Researches errors thoroughly, logs information and makes appropriate updates in the system, including issuing a credit or debit to a corporate account. Escalates issues that require sound decision-making capabilities. Leverages a developing understanding of the Cash Management processes and equipment. Receives guidan...

Join a team who will provide technical support for clients using Treasury Service Payment products. Our area of scope includes but is not limited to: RTP, Zelle, API, Bill Pay Advantage, Image Cashletter, Remote Deposit and AVS. We are looking for individuals who are savvy with current technology and have a client service type of background Business Technology Liaison - IC1 Participates in the development of functional or operational requirements. Tests and trains users on applications with guid...

Business Technology Liaison - IC1 Participates in the development of functional or operational requirements. Tests and trains users on applications with guidance from more experienced colleagues. Interfaces with all areas of IT on behalf of the business to resolve IT matters and improve business processes. Uses defined or documented processes to collect and define requirements from businesses or functional areas. Works with users and peers on planning, implementing, and supporting new or existin...

Client Service - IC1 Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon. Supports clients in addressing operational and technical questions or issues and ensuring requests are executed. Applies problem solving skills based on precedence and experience. Uses communication skills to deliver high quality service to a specialized client base. Provides clients information related to BNY Mellon products and services representing a limited nu...

Who we are: BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment management and investment services in 35 countries. As of March 31, 2020, BNY Mellon had $41.7 trillion in assets under custody and/or administration, and $2.2 trillion in assets under management. BNY...

Client Processing - S5 Applies expertise and judgement in providing quality, and complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner. Performs complex operational tasks in a product or functional area. Conducts independent analysis and policy interpretation. Performs complex, manua...

Client Onboarding/Transitions/Conversions - IC1 Under significant direction, conducts assigned operational and data analysis activities related to client onboarding/transitions/conversions. Prepares for and onboards clients, opens and closes accounts and/or analyzes, reconciles and reviews incoming or outgoing data for accurate translation to platform. Determines the best set-up for client accounts and establishes or makes updates to client accounts. Prepares for the opening of new accounts once...

Global Business Change Delivers and implements complex Global Business Change projects or workstreams of multi-phased complex projects initiated by, or related to, external clients through the provision of project management and/or business analysis and within set project parameters and deadlines. May perform project management for full projects or phases of programs. Incumbents are gaining exposure to more complex client projects and change management/business analysis issues. May be responsibl...

Provides program governance plans and technology direction for the Compliance, Legal, HR Technology team within Corporate Technology. Contributes to the development of an overall delivery plan and development roadmap that will support the growth planned across the technology organization. Designs, performs and oversees a wide range of larger scale strategic projects, directing and formulating recommendations and obtaining stakeholder buy-in. Provides solutions to complex business problems for ar...

With minimal guidance, performs the assessment of internal controls over financial reporting to ensure compliance with the Sarbanes-Oxley Act ('SOX'). Assigned business/business partner areas are typically small to medium in size and may be complex. Incumbents demonstrate a breadth of knowledge of compliance and control and a thorough understanding of SOX. Supports senior team members in the execution of the SOX assessment program, in providing thorough and reliable identification of in-scope ac...

Restaurant Server, fl.2   As our Restaurant Server, fl.2, you are excited and passionate about the booming Pittsburgh Food & Beverage scene! While providing exceptional guest service and a comfortable atmosphere, you will be knowledgeable of all food & beverage offerings within fl.2. What Is In It For You:  Competitive salary Flexible Benefit and PTO plans Generous 401k options Employee rates at Luxe Accor properties in North and Central America Learning programs through our Ac...