岗位职责 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 岗位要求 1、大专以上文化程度，有一定英文基础,能接受上夜班 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。 Job: Guest Services, Operations, and Front Office Title: Front Desk Service Agent前台接待 Location: null Requisition ID: HOT0ADZM EOE/AA/Disabled/Veterans...

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appre...

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests. What will I be doing? As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel. Specifically, a Housekeeping Attendant w...

A General Manager is responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures . What will I be doing? As a General Manager, you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience. A General Manager will also be required to manage profitability and guest satisfaction measures. Specifical...

A General Manager is responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures. What will I be doing? As a General Manager, you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience. A General Manager will also be required to manage profitability and guest satisfaction measures. Specificall...

A Marketing Manager, is responsible for the overall creative service, Public Relations/Ad, and web/E-marketing of our company. What will I be doing? As Manager of Marketing Communications, you will be responsible for performing the following tasks to the highest standards: Deliver creative service as requested by all departments, including sales, marketing, owner services and contracts, while staying aligned with the most updated brand guidelines and legal requirements Plan and execute print/web...

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests. What will I be doing? As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel. Specifically, a Housekeeping Attendant w...

An Assistant Financial Controller will lead various section of the Finance Department and is responsible for the day to day accounting duties. What will I be doing? As an Assistant Financial Controller, you will lead the various sections of the Finance Department and are responsible for the day to day accounting duties. You will also provide periodic management reports on the financial performance of the Hotel. Specifically, you will be responsible for performing the following tasks to the highe...

Position Summary 职位简述： Handle the designs of collaterals, printed materials and supervise activities of the art section. Handle production of creative materials and artworks. 设计酒店相关的印刷品 , 并监督酒店艺术设计活动。设计创意产品。   Responsibilities: 工作职责：   1.         Convert designs into camera-ready artwork (ready for printing or production) – manually or using desktop publishing system . 手 工 或运用电脑系统将设计转化为可直接印刷或制作的格式。 2.         Design and produc e signage, banquet posters, banners, backdrops, décor . 设计 并制作酒店标识 ，宴...

Under the general guidance and supervision of the Commercial Director and in keeping with the delegation of authority, oversees day to day Sales efforts of Senior Sales Managers, Sales Managers, Sales Executives, with specific responsibilities for directing sales, training, and implementing action plans set forth in the Marketing Plan. What will I be doing? Marketing Planning — participate in the development and execution of the hotel marketing plan. Identify sources of group business for the ho...

The Commercial Director, O&M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. What will I be doing? The Commercial Director, O&M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel in EMEA. This role will drive t...

A Marketing Manager, is responsible for the overall creative service, Public Relations/Ad, and web/E-marketing of our company. What will I be doing? As Manager of Marketing Communications, you will be responsible for performing the following tasks to the highest standards: Deliver creative service as requested by all departments, including sales, marketing, owner services and contracts, while staying aligned with the most updated brand guidelines and legal requirements Plan and execute print/web...

An Executive Chef will build a reputation for the hotel by maintaining a talented and creative kitchen brigade, offering an innovation menu, and promising an exceptional culinary experience. What will I be doing? As Executive Chef, you are fully responsible for developing the reputation of the hotel through the production of excellent quality food throughout the hotel, and the development of a high quality kitchen brigade. An Executive Chef will oversee the operational management of the kitchen ...

在业务发展总监的监督知道下，去检查每一个销售部员工的工作情况和他们的培训情况。 我的具体职责是什么？ 销售计划 ——参与酒店销售计划的执行和发展。 确定消息的来源，使酒店的生意取得最好效益。 发展酒店的客户和他们建立良好的关系。 监督和指导正确重要的信息，并保证这些信息的可施性。 维持团队和散客的正确预测，确定销售在特定时期的销售重点。 销售行政部——总监管理酒店的销售流程。 建立计划和指导，使团队和散客努力达到计划的目标，并发展和建立良好的客户群。 监管销售的产值并且调整销售的行动，争取完成计划的目标。 组织出差的计划表并且管理出差的经费，优化市场销售力度。 与会展公司，航空公司，旅行社 和希尔顿区域销售办公室建立良好的联系。 计划，制定，实施异地销售功能以便传递生意到其他兄弟酒店。 增进年销售额的预算和执行销售计划。 管理希尔顿酒店所有客户体系。 销售人员的个人发展——带领和发展销售人员。 培训，挑选使销售人员意识到他们的发展前途，为希尔顿酒店作出贡献。 使销售部的每一位员工了解自己的职责，目标，成绩，一年两次对员工进行评估。 销售——管理重要的客户。 建立个人销售的目标，并且挑选...

A Banquet Captain is responsible for overseeing the set-up and clean-up of food and beverage during banquet functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Banquet Captain, you will be responsible for overseeing the set-up and clean-up of food and beverage during banquet functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will ...

A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing? As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Service Manager is responsible for managing the first impressions of our Guests and, t...

A Hygiene Manager oversees the maintenance/upgrade of sanitation and hygiene standards to ensure all food served to guests and employees are free of microbiological, chemical and physical contamination and all work areas conform to required Hygiene and Sanitation levels. What will I be doing? The Hygiene Manager is responsible for the maintenance/upgrade of sanitation and hygiene standards to ensure all food served to guests and employees are free of microbiological, chemical and physical contam...

A Switchboard Telephonist accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. What will I be doing? As a Switchboard Telephonist, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer....

A Restaurant Manager is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. What will I be doing? As a Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsi...

行政总厨需维持高水平的创意餐饮团队、制定创新餐单和确保提供一流美食体验等途径来建立酒店声誉。 我的具体职责是什么？ 作为行政总厨，您将全面负责在酒店内烹制精致美食食物、培养高水平餐饮团队以建立酒店声誉。行政总厨负责对厨房的经营管理和团队成员进行监督。具体来说，行政总厨应以最高标准完成以下任务： 领导餐饮队伍并确保持续发展团队成员 确定一个有效的方法来实施继任规划 制定满足并超过客户要求且符合品牌标准的餐单 确保酒店所有餐饮部门始终烹制出优质食物 通过主动与客人、团队成员、承包商和供应商进行互动发展积极的客户关系 及时、彻底的解决厨房或客人与团队成员之间可能出现的任何问题或紧急状况 管理部门运营，包括预算、预测、资源规划和废物管理 确保团队成员及时得知菜单更新、促销等活动信息 控制成本，提供利润，完成财务目标...