Objective of job - Handle lease end inbound, outbound calls to introduce lease end options and process to customer, answer simple questions related payment detaisl, balloon refinance, de-mortgage and other basic customer service related inquiries - Handle ET inbound and answer early termination related inquiries, try to retain customer and facilitate quotation if necessary, follow up document and payment - Follow standard process to send sales leads to dealer and escalate potential risk customer...

Objective of job - Support the development and implementation of sufficient control mechanisms in MBFS China to identify operational risks and remediate process shortfalls. - Provide consultation services to business functions for risk preventions and risk remediations, such as group policies interpretation and implementation, process design and update, project management, and etc. - Ensure the compliance with regulatory requirements from China local regulators. Task Description 1. Chop Manageme...

Objective of job 1. Manage and coordinate the entire topic Launch Management for Passenger Cars and Vans in order to ensure successful market launches in China. 2. Ensure the Market- and Dealer-Readiness for the planned New-Car- and Product-Launches and Facelifts as well as relevant Modelyear-Changes, manage and coordinate the monitoring and reporting. 3. Enable the authorized Mercedes-Benz network to receive selected but necessary Special Tools and Workshop Equipment for relevant vehicles. 4. C...

Objective of job • Manage to prepare the launch and implementation of new field measurs. • Supervise the implementation of field measures to ensure the targe can be reached. • Coordinate regional resource to improve dealers performance. • Set up communication with authority regarding recall related policies and operations. Main tasks Recall and Service Measure Implemenation • Organize all recall launch preparation together with legal counsel, PR, Technical Service, CAM, DPTS,etc. • Manage recall...

Objective of job Data Driven Service and Parts Sales: • Lead to manage and optimize O2O lifecycle management business implementation and operation in retail side for customer management & retention • Coordinate with cross-function business reuqirements and IT development for system enhancement and operation • Cooperate closely with region, dealer group and dealer for buniness performance monitoring and business results optimization Task description Lead to manage and optimize O2O lifecycle m...

Handle lease end inbound, outbound calls to introduce lease end options and process to customer, answer simple questions related payment detail, balloon refinance, de-mortgage and other basic customer service related inquiries Handle escalated early termination related inquiries, try to retain customer, follow up document and payment Follow standard process to send sales leads to dealer and escalate potential risk customer to collection team   Execute the pre-term remarketing process and reach K...

We are looking for the Legal Counsel of Legal Regulatory Prevention for Truck & Buses businesses of Daimler Greater China Ltd. The Legal Counsel of Legal Regulatory Prevention - provides legal advice and legal service on legal regulatory prevention topics for Truck & Buses businesses in Greater China. Legal regulatory prevention includes all product related legal topics, in particular product development, product safety, emission, certification, importation - provides legal advice and le...

Task Description IVR Application Implementation  •            Provide transparency to all stakeholders (scope, time, budget, risk, quality etc.) according to project management methodology •            Identify and resolve/ manage issues and constraints regarding time, risks, deliverables, quality and coordinate with line management for solving those issues •            Implement changes per business requirement •            Manage the testing cycles and ensure a proper schedule is developed and...

Overall support on dealer compliance management processes and activities, incl. 1. Responsible for dealer management related processes including new dealer setups, dealer information maintenance, dealer termination, DD status follow up, etc. 2. Work together with outsourcers to ensure overall process's effeciency and quality 3. Support on related system development including Toolkit, Pega and others 4. Dealer compliance behaviour management including DD/AR management, Dealer KPI monitoring, ...

Objective of job • Lead the review process on the relevant rules and guideline; • Manage the assigned corporate/dealer accounts’ risk profile by reviewing assessment of credit applications within the credit rules, corporate guidelines and regulations, to ensure the identification of risk and its proper documentation; • Review the regular monitoring results on corporate/ dealers’ performance and escalate timely to Management Team for any irregularities; • Drive/implement/support credit related pr...

Objective of job In the CRM team, take responsibility as CRM Product Owner to work with business units to collect business needs, analyze business requirements, prepare product backlog and transfer demands to delivery team to ensure delivered results meet the business demands. Task description – Understand business process in call center and be able to propose consolidated solutions referring to the business problems or oppotunities. – Setup and enhance enterprise knowledgebase management, be ab...

Objective of job We are currently looking for experienced import export specialist who share the same passion and enthusiasm for delivering one stop logistics service to RD China. The import export specialist in RD China Logistics team is will mainly focus on testing vehicles/prototype parts import and export nationwide. Optimize international transportation cost and efficiency. Refine current processes in a continuous improvement way. Provide best-fit solutions and be innovative to develop new ...

Regulatory Reporting and Management Key role in ER team to ensure the timely and accurate reporting of regulatory related financial reporting to governmental authorities; Support and prepare ad-hoc analysis demand from regulatory related financial reporting; Main role in ER for descriptive, data mining and data visualization topics related to External Reporting; Maintain and manage efficient and good communication channels to regulators and support on-site inspections. Plan and execute reporting...

Objectives Provides comprehensive and professional support to EVP HR&Admin regarding the administrative tasks, cross-functional business related matters and project coordination, ensure smooth internal and external communication. Task Designation Support EVP and keep EVP office in efficient daily operation -Provide administrative support, including work calendar management, travels and expense claims in an efficient and effective way -Conduct quality documents pre-check and tracking -Signatu...

Objectives of the Position •Providing a secure and trustworthy customer journey is one of our most important objectives. In order to expand our cybersecurity capabilities, Daimler Greater China (DGRC) is seeking a Cyber Security Offensive Specialist. He/she is responsible to consistently execute the global architecture and security strategy. •The main objective for the Offensive Security Specialist is to perform penetration tests against critical applications within the DGRC application landscap...

Job Objective - Support IPS operational activities - Support IPS director in daily business coordination - Provide administrative support to the department - Support project tasks assigned by the supervisor Task Description 1. Business Operation Support - Support operational teams as backup capacity and complete assigned purchase tasks - Communication and collaboration with internal business departments, external counterparts and suppliers to ensure smooth business operation - Support operationa...

Objective: Along with the Daimler market share keeps growing in China market, the Aftersales business grows in very high speed which generates new opportunities, new business models, as well as emerging big IT innovation, digitalization opportunities. Daimler has been evolving in digital transformation. Parts Solutions team work on digital solutions for parts logistics to serve and accelerate better service to our customers. We are heading for more flexbile, scalable, service oriented architectu...

Objective of job • Support to prepare for the Strategy workshop and meetings to support the management to foster company strategy. • Support to steer the strategy communication and execution review mechanism, maintain the strategy direction and measure the progress of the strategy execution by preparing and support facilitating the Strategy Steering Committee. • Participate and support internal communication activities and CSR events organization and execution • Support on companywide activities...

Support the development, implementation and monitoring of scorecards, business policy rules and rating models used to evaluate credit applications for DMO China entities in addition to roll-out & continuous improvement of risk based collections models. Participate in the implementation of DMO China entities risk strategy and derived risk appetite into the decision processes and systems. Contribute to achieve an optimum of automated decisions and approvals based on the risk appetite. Work clo...

Responsible for ongoing monitoring and development of scoring and rating models and business policy rules utilized in support of credit decisioning at DMO China Entities. Ensure implementation of DMO China risk strategy and derived risk appetite in the decision processes and systems. Ensure an optimum of automated decisions and approvals based on DMO China risk appetite. Involve credit operations teams, operations and sales as necessary as it pertains to training and feedback loop regarding scor...