Operational Risk Management Department Risk Manager (Operational Risk Management Department) (Job ID: 2160) Responsibilities: To conduct independent review of operational risk incidents To analyse data in related to operational risk management To prepare risk management reports to Senior Management To maintain operational risk database To review insurance coverage To communicate and co-ordinate with relevant departments on operational risk management issues To provide support in projects in rela...

Responsibilities To support the review and development of rewards strategies, including short-term and long-term incentives, as well as benefits review, to ensure they are in line with the market best practices and business strategies. To analyse and interpret statistical output from rewards/compensation surveys. To liaise with external service providers in designing and administering medical benefits and insurance policies for the Bank Group. To review and implement performance management polic...

Human Resources Department Staff Relations Officer (CSR and Volunteer Activities) (Job ID: 2420) Responsibilities To coordinate and implement corporate social responsibilities projects, corporate volunteer service programmes and other employee relations activities, such as employee assistance services, hospitalization visits, health talks, etc. To handle enquires related to employee relations and volunteering programmes. To assist in preparing long service/retirement awards, sports & recreat...

Responsibilities To support the review and development of rewards strategies, including short-term and long-term incentives, as well as benefits review, to ensure they are in line with the market best practices and business strategies. To analyse and interpret statistical output from rewards/compensation surveys. To liaise with external service providers in designing and administering medical benefits and insurance policies for the Bank Group. To review and implement performance management polic...

Human Resources Department Responsibilities To lead SSRC team to provide quality sports and recreation activities, and wellbeing programmes in promoting work life balance and staff engagement To design and lead the Bank's Volunteer programme with positive impact within the community and to promote employer brand and staff engagement To  prepare the budget of Staff Sports and Recreation Club and other corporate staff relations activities and the related expenses reports To oversee the operati...

Branch Distribution & Services Department Branch - Team Head, Relationship Manager  (Job ID: 1789) Responsibilities: To implement business plans to lead team to achieve preset sales targets and objectives To generate new business for the branch To identify customers’ needs and match their needs with appropriate products and services To provide high quality customer service and professional advise in the best interests of customers To ensure branch sales are in compliance with the Bank’s poli...

Responsibilities To conduct review and identify opportunities for cost efficiency, productivity and service quality improvement, and formulate related project management plans To take ownership of specific initiatives from inception to implementation, solve complex problems and deliver financial results which contribute to the achievement of project assignments To synthesize process improvement initiatives at different stages into executive summaries/ briefs/ reports To drive measurable improvem...

Responsibilities To review the complaint investigation report and relevant supporting documents to conclude their substantiation To identify root causes from complaints and suggest quality improvement initiatives to prevent repetition of the complaints To build effective partnership across business and functions To develop Root Cause Analysis tools and assist in providing training and briefing sessions To prepare regular reports, statistics and analytics to parties concerned To cultivate among t...

Branch Distribution & Services Department Branch - Customer Services Officer/Teller (Job ID: 2089) Responsibilities: To provide counter services to customers To handle daily financial transactions and customers' enquiries Requirements: HKCEE/HKDSE or above, with 5 subjects, including Chinese, English and Mathematics, at Level 2/Attained/Grade E or above Strong desire to develop career in banking industry Strong commitment and good communication skills Candidate without relevant working e...

Branch Distribution & Services Department Branch - Relationship Officer (Job ID: 1113) Responsibilities: To build long-term relationships with customers To identify customers' needs and match their needs with appropriate products and services To acquire new customers through sales and marketing activities To coordinate in-branch and off-site promotions Requirements: University graduates preferred, with a minimum of 2 years' banking experience providing financial services to retail cu...

Responsibilities To work with the stakeholders to identify opportunities, formulate related project management plans and deliver improvement for cost efficiency, productivity and service quality management To act as a strategic partner to Business Leaders, Champions and Sponsors to promote productivity and quality within and across various business functions To develop framework, tools, metrics and methodologies to facilitate the stakeholders to drive changes and streamline end-to-end processes ...

Risk Strategy & Governance Department Responsibilities To review the risk reports collected from Risk Owners, Risk Controllers, Business Unit Risk & Compliance Officers (“BURCO”) and Head of RMUs to identify the significant risk issues and to consolidate summary for review by the Head of Risk Governance Section for reporting. To assist the Head of Risk Governance Section to monitor, follow-up and report the implementation status of follow-up actions committed by Risk Management Division ...

Branch Distribution & Services Department Branch - Relationship Manager (Job ID: 1907) Responsibilities: To build long-term relationships with customers To identify customers' needs and match their needs with appropriate products and services To acquire new customers through sales and marketing activities To coordinate in-branch and off-site promotions Requirements: University graduates preferred, with a minimum of 4 years' banking experience providing financial services to retail cu...

Branch Distribution & Services Department Insurance Specialist - Branch (Job ID: 1295) Responsibilities: To promote insurance products at branches i.e. maximize bancassurance business, execute related department strategies and business plans, and drive marketing programs as well as optimize sales preparation and operations To provide training to frontline sales staff on insurance product knowledge, market updates, and selling skills To arrange mentors to newly joined sales staff To monitor s...

Job Responsibilities: 1. Business communication and relationship maintenance with Securities Software Vendors; 2. Brokerage Software bugs/requirements collection, software vendor communication and explanations, bug fix timetable management, and take responsibility to each tech regarding project; 3. Maintain Hundsun Ayers Technologies trading system and business-related systems to ensure system’s reliability, performance and stability; 4. Liaise with software vendors for system enhancements, syst...

Human Resources Department Responsibilities To lead SSRC team to provide quality sports and recreation activities, and wellbeing programmes in promoting work life balance and staff engagement To design and lead the Bank's Volunteer programme with positive impact within the community and to promote employer brand and staff engagement To  prepare the budget of Staff Sports and Recreation Club and other corporate staff relations activities and the related expenses reports To oversee the operati...

Anti-Money Laundering Compliance Department Responsibilities To assist in handling Anti-Money Laundering ("AML") issues for the Bank To perform AML functions on an on-going basis, including detection and reporting of suspicious transactions and activities To conduct reviews for the enhancement of the AML functions of the Bank, and perform AML risk assessment as and when required To develop and promote risk-based tools/monitoring systems and maintain the AML related database for the Bank ...

Responsibilities To review the complaint investigation report and relevant supporting documents to conclude their substantiation To identify root causes from complaints and suggest quality improvement initiatives to prevent repetition of the complaints To build effective partnership across business and functions To develop Root Cause Analysis tools and assist in providing training and briefing sessions To prepare regular reports, statistics and analytics to parties concerned To cultivate among t...

Responsibilities To conduct review and identify opportunities for cost efficiency, productivity and service quality improvement, and formulate related project management plans To take ownership of specific initiatives from inception to implementation, solve complex problems and deliver financial results which contribute to the achievement of project assignments To synthesize process improvement initiatives at different stages into executive summaries/ briefs/ reports To drive measurable improvem...

Responsibilities To work with the stakeholders to identify opportunities, formulate related project management plans and deliver improvement for cost efficiency, productivity and service quality management To act as a strategic partner to Business Leaders, Champions and Sponsors to promote productivity and quality within and across various business functions To develop framework, tools, metrics and methodologies to facilitate the stakeholders to drive changes and streamline end-to-end processes ...