Branch Distribution & Services Department Branch - Customer Services Officer/Teller (Job ID: 2089) Responsibilities: To provide counter services to customers To handle daily financial transactions and customers' enquiries Requirements: HKCEE/HKDSE or above, with 5 subjects, including Chinese, English and Mathematics, at Level 2/Attained/Grade E or above Strong desire to develop career in banking industry Strong commitment and good communication skills Candidate without relevant working e...

Asset & Liability Management Department Responsibilities To handle liquidity risk measurement, monitoring and reporting To support in liquidity risk analysis and take up ad-hoc assignments whenever required Requirements University graduate or above in Risk Management, Statistics, Finance, Accounting, Quantitative Analysis or related discipline Minimum of 5 years relevant working experience in banking or financial institutions is preferred Professional qualification in FRM, CPA or CFA is an a...

Compliance Review Department Compliance Manager - Compliance Review (Job ID: 1542) Responsibilities: To carry out the compliance monitoring programmes on high-risk operations To perform scheduled branch visits To perform compliance review / self-assessment on selected operations To prepare management report on branch visit and compliance review/ monitoring To provide recommendations on compliance issues and findings being identified To follow up the implementation of recommendations issued To as...

Credit Risk Management Department Senior Risk Manager / Risk Manager (Credit Assessment)  (Job ID: 2252) Responsibilities: To report to the Section Head of Policy & Assessment Section To perform independent assessment on credit proposals, provide recommendations or make credit decisions according to the delegated authorities To formulate and review credit policies and guidelines, and form the first opinion of credit judgment on policy or product related proposals as submitted by business uni...

Responsibilities To review the complaint investigation report and relevant supporting documents to conclude their substantiation To identify root causes from complaints and suggest quality improvement initiatives to prevent repetition of the complaints To build effective partnership across business and functions To develop Root Cause Analysis tools and assist in providing training and briefing sessions To prepare regular reports, statistics and analytics to parties concerned To cultivate among t...

Responsibilities To be a team member of Central Compliance Department To provide advisory support to the retail banking business units and insurance services unit, covering the wealth management and general banking business areas To provide compliance advisory support on new business/ product initiatives and sales incentive schemes of retail banking units To provide compliance advisory support to business units in addressing local regulatory requirements To conduct gap analysis and formalize act...

Responsibilities To work with the stakeholders to identify opportunities, formulate related project management plans and deliver improvement for cost efficiency, productivity and service quality management To act as a strategic partner to Business Leaders, Champions and Sponsors to promote productivity and quality within and across various business functions To develop framework, tools, metrics and methodologies to facilitate the stakeholders to drive changes and streamline end-to-end processes ...

Branch Distribution & Services Department Branch - Team Head, Relationship Manager  (Job ID: 1789) Responsibilities: To implement business plans to lead team to achieve preset sales targets and objectives To generate new business for the branch To identify customers’ needs and match their needs with appropriate products and services To provide high quality customer service and professional advise in the best interests of customers To ensure branch sales are in compliance with the Bank’s poli...

Branch Distribution & Services Department Branch - Relationship Officer (Job ID: 1113) Responsibilities: To build long-term relationships with customers To identify customers' needs and match their needs with appropriate products and services To acquire new customers through sales and marketing activities To coordinate in-branch and off-site promotions Requirements: University graduates preferred, with a minimum of 2 years' banking experience providing financial services to retail cu...

Branch Distribution & Services Department Branch - Relationship Manager (Job ID: 1907) Responsibilities: To build long-term relationships with customers To identify customers' needs and match their needs with appropriate products and services To acquire new customers through sales and marketing activities To coordinate in-branch and off-site promotions Requirements: University graduates preferred, with a minimum of 4 years' banking experience providing financial services to retail cu...

Responsibilities To be a team member of Anti-Money Laundering Compliance Department To assist in handling Anti-Money Laundering ("AML") issues for the Bank To perform AML functions on an on-going basis, including detection and reporting of suspicious transactions and activities To conduct reviews for the enhancement of the AML functions of the Bank, and perform AML risk assessment as and when required To develop and promote risk-based tools/monitoring systems and maintain the AML related...

Anti-Money Laundering Compliance Department Responsibilities To assist in handling Anti-Money Laundering ("AML") issues for the Bank To perform AML functions on an on-going basis, including detection and reporting of suspicious transactions and activities To conduct reviews for the enhancement of the AML functions of the Bank, and perform AML risk assessment as and when required To develop and promote risk-based tools/monitoring systems and maintain the AML related database for the Bank ...

Anti-Money Laundering Compliance Department Responsibilities To assist in handling anti-money laundering (“AML”)/sanction compliance issues for the Bank To conduct reviews for the enhancement of the AML/sanction compliance functions of the Bank To perform AML/sanction risk assessments on an ongoing basis To develop and promote risk-based monitoring measures and tools for AML/sanction compliance To assist in approving business relationships and transactions To communicate and coordinate with rele...

销售经理会通过分析当地市场趋势和竞争对手的活动来推荐策略，通过发展潜在业务和已合作业务来保持酒店在市场上的领导地位。 我的具体职责是什么？ 销售经理会通过分析当地市场趋势和竞争对手的活动来推荐策略，通过发展潜在业务和已合作业务来保持酒店在市场上的领导地位。具体来说，你将负责按照最高标准执行以下任务： 分析当地市场趋势和竞争对手的活动，以确定业务线索 开发客户帐户并在本地旅行，以推动业务进入特定的酒店/集群，并在所有收入流中增加市场/客户份额 与公司客户协商房价/套餐 开发和运用创新的本地营销渠道，包括社交媒体渠道 根据当前业务和定价条件为酒店准备公司合同 根据当前的业务战略开展工作并发现潜在的机会 与酒店的其他部门合作，以创造卓越的宾客体验并建立强大而全面的销售计划 根据需要参加销售活动 制作准确、及时的报告，以满足销售总监和管理层的需求，其中包括预约、销售电话及业务潜能 快速且专业地回答客户的询问 根据公司政策和程序管理员工绩效 招聘、管理、培训和发展销售团队...

业务发展总监需负责设计和实施能够提高销售、收入、预订和集团以及活动营销的相关计划，从而推动新的和扩展现有的收入机会。 我的具体职责是什么？ 作为业务发展总监，您需负责设计和实施能够对销售、收入、预订和集团活动及营销产生影响的酒店业务计划。具体来说，业务发展总监应以最高标准完成以下任务： 建立并维持一个强大、专注于销售和收入的业务发展团队 招聘和选择及培训业务发展团队 构建和审查健全的财务制度和准确的业务计划 研究和制定年度收入建议，并实施全年监控，根据需要对计划进行更新 制定行动计划日程表，为收入目标的实现提供支持 开发和推动能够提高酒店收入的所有机会。 了解和监控市场趋势、竞争对手的活动以及经济的影响 分析和制定竞争对手的性能基准 与所有主要供应商保持有效的工作关系 为酒店制定中期及长期的商业目标...

电工需负责维修、维护、安装和监控酒店内的电气设备，并应对与电气相关的所有紧急来电。 我的具体职责是什么？ 作为电工，您将负责维修、维护、安装和监控酒店内的电气设备，并及时应对客人、经理、团队成员和紧急请求。具体来说，电工应以最高标准完成以下任务： 对各种各样的电气设备执行维修保养工作 组装和安装电气布线、装置和设备 在客房或多功能厅内安装音频/视频设备，并根据具体要求在多功能厅中安装麦克风和照明系统 及时而高效的应对紧急来电 进行巡视，以确保电气设备和照明设备工作正常 制定预防性维护计划和事故报告 将所有工具、设备和工作区域维持在适当条件下 掌握目前的技术培训知识和技能 根据需要为电子产品张贴标签并维护一个设备名录...

礼宾需与宾客保持频繁接触，包括在宾客抵达时表示欢迎、帮助宾客离店、监管行李运送和安全保管以及根据需要为所有宾客提供其他服务。 我的具体职责是什么？ 作为礼宾，您将成为宾客和酒店以及其他酒店部门之间的关健联系人。酒店礼宾对于客人的第一印象至关重要，因此，必须确保酒店大堂、礼宾服务台和前门区域内的所有流程井然有序、执行到位。具体来说，礼宾应以最高服务标准完成以下任务： 充当与宾客接触的关健联系人，并高效处理各种咨询问题 针对宾客的各种要求提供信息、建议和预订服务，包括城市观光、剧场门票、餐厅、就医和机票的预订 为宾客和酒店处理、传递消息 运送和安全存放行李 随时掌握所有酒店服务信息以及每日 VIP 宾客活动、VIP 宾客要求和特别活动信息 确保大堂和前门区域整洁有序、符合安全规范 在发生紧急事件时，应要求为管理层提供支持 以专业方式提供酒店和宾客服务 与当地企业和旅游机构进行联系与沟通...

此职位的工作职责包括负责整个前厅部的运营工作和前厅员工的管理工作，同时负责与其他部门经理之间进行有效的沟通。 我的具体职责是什么？ 通过有效的商业运营，达到酒店利益的最大化；确保部门员工给客人提供一贯高标准的服务。 为酒店创造最高的收益。制定计划并时时监控前台已实施的促销活动。 确保运用商业管理手段所达到的有效管理是可行的，并获得客房出租利益的最大化。 全权处理同一天内酒店内的超额预定，并确保所有的超出预定由管理层的一名成员决定。超额预定的标准需要应收经理进行有效的监控。 维护并保持前厅部与住店客人之间良好的关系，同时提供高标准的服务。 确保时时保持销售的心态运营和管理前厅部，并确保员工也具有此种销售意识，这对于实现酒店收入的最大化有良好的辅助作用。 确保实施必要的及时计划已达到年度收入预算。 保持向高层管理人员通报任何风险或者是任何发展机会，这些风险或机会关系到酒店预先设定的业绩数字。 确保每一个标准，即使是最小的但却是必要的标准，都及时有效的得以实施。 采取措施以确保准确的提前预订计数和预测。 确保前厅部所有的工作人员都知道客房销售及收入目标，并获知业绩。 根据公司的信用政策，确保...

在业务发展总监的监督知道下，去检查每一个销售部员工的工作情况和他们的培训情况。 我的具体职责是什么？ 销售计划 ——参与酒店销售计划的执行和发展。 确定消息的来源，使酒店的生意取得最好效益。 发展酒店的客户和他们建立良好的关系。 监督和指导正确重要的信息，并保证这些信息的可施性。 维持团队和散客的正确预测，确定销售在特定时期的销售重点。 销售行政部——总监管理酒店的销售流程。 建立计划和指导，使团队和散客努力达到计划的目标，并发展和建立良好的客户群。 监管销售的产值并且调整销售的行动，争取完成计划的目标。 组织出差的计划表并且管理出差的经费，优化市场销售力度。 与会展公司，航空公司，旅行社 和希尔顿区域销售办公室建立良好的联系。 计划，制定，实施异地销售功能以便传递生意到其他兄弟酒店。 增进年销售额的预算和执行销售计划。 管理希尔顿酒店所有客户体系。 销售人员的个人发展——带领和发展销售人员。 培训，挑选使销售人员意识到他们的发展前途，为希尔顿酒店作出贡献。 使销售部的每一位员工了解自己的职责，目标，成绩，一年两次对员工进行评估。 销售——管理重要的客户。 建立个人销售的目标，并且挑选...

根据宾客或游客需求提供交通服务，保证车辆安全整洁，始终提供出色的客户服务 我的具体职责是什么？ 作为司机，您将成为宾客和酒店之间的关键联系人。司机需负责往返酒店的宾客、游客、团队成员的交通服务。具体来说，司机应以最高服务标准完成以下任务： 在宾客抵达时表示欢迎，并在其住宿期间提供帮助 以安全、专业的方式提供往返酒店的交通服务 与酒店常客和游客保持频繁接触 监督行李在交通工具上运送和安全存放 及时了解所有酒店服务以及 VIP 宾客和特殊活动日程 准确了解附近的外部地点、景点和地标的当前信息 紧急情况下为礼宾提供支持 以专业方式提供酒店和宾客服务 确保符合公司的品牌标准 根据需要为宾客提供驾驶服务 确保所有酒店车辆的清洁和安全...