本岗位负责客房部和洗衣房的所有部门的运营，并且协调餐饮部、前厅部及工程部等其它部门 我的具体职责是什么？ 指导监督客房部每天的运营，保证客房和公共区域都达到清洁标准以及所有员工的对客服务水准。 亲自为本部门的所有员工制定职业技能分析。 与人事部门配合，执行对本部门员工的雇佣解聘、薪金奖励及罚金制度。 确保所有区域都达到了清洁标准。 建立一系列工作标准并且使员工达到标准要求。 为员工制订设计培训计划、方法及步骤。 在助手的协助下，监督楼层主管、楼层服务员、布草房员工、缝纫工清洁工、定货员、文员及洗衣房员工的正常工作。 平衡协调淡旺季的员工工作安排，维持控制工资成本。 制定每年的制服预算以及客房部的FF&E，在管理部门和其它相关部门的协调下经营制定设备装置预算。 经常检查空房和在住房，确保房间达到高清洁标准。 巡视酒店各个楼层、安全通道、楼梯、顶层、办公室、所有公共区域，同样确保其清洁度。 和工程部保持有效沟通与合作，维护保养客房，使房间一直处于一种良好的状态。 与前厅部协调配合，关于关闭维修房和需全面清理的房间，并保证在最短时间让其恢复以供出售。 每天参加和楼层主管的会议，告知当...

客房服务员负责打扫客房和补充客房物品给宾客传递超出期望的宾客体验，同时高效及时管理宾客需求。 我的具体职责是什么？ 客房服务员负责打扫客房和补充客房物品给宾客传递超出期望的宾客体验，同时高效及时管理宾客需求。具体来说，你将负责以最高标准执行以下任务： 清洁客人的卧室和浴室 真空吸尘空房和走廊 根据公司准则更换和补充床单，毛巾和宾客设施 定期进行深层清洁任务 每天补充和维护手推车 向客房管理员报告任何丢失或损坏的物品，并负责确保更换或修理这些物品，从而为客人创造不间断或受损的住宿 确保客房内和周围以及工作区域内的所有设备，以及在执行家政责任时使用的所有设备都处于工作状态 环保意识 相应地处理废物 及时有效地管理访客请求 遵守酒店安全，消防法规和所有健康与安全法规 执行失物招领程序 在必要时协助其他部门并保持良好的工作关系...

销售经理会通过分析当地市场趋势和竞争对手的活动来推荐策略，通过发展潜在业务和已合作业务来保持酒店在市场上的领导地位。 我的具体职责是什么？ 销售经理会通过分析当地市场趋势和竞争对手的活动来推荐策略，通过发展潜在业务和已合作业务来保持酒店在市场上的领导地位。具体来说，你将负责按照最高标准执行以下任务： 分析当地市场趋势和竞争对手的活动，以确定业务线索 开发客户帐户并在本地旅行，以推动业务进入特定的酒店/集群，并在所有收入流中增加市场/客户份额 与公司客户协商房价/套餐 开发和运用创新的本地营销渠道，包括社交媒体渠道 根据当前业务和定价条件为酒店准备公司合同 根据当前的业务战略开展工作并发现潜在的机会 与酒店的其他部门合作，以创造卓越的宾客体验并建立强大而全面的销售计划 根据需要参加销售活动 制作准确、及时的报告，以满足销售总监和管理层的需求，其中包括预约、销售电话及业务潜能 快速且专业地回答客户的询问 根据公司政策和程序管理员工绩效 招聘、管理、培训和发展销售团队...

业务发展总监需负责设计和实施能够提高销售、收入、预订和集团以及活动营销的相关计划，从而推动新的和扩展现有的收入机会。 我的具体职责是什么？ 作为业务发展总监，您需负责设计和实施能够对销售、收入、预订和集团活动及营销产生影响的酒店业务计划。具体来说，业务发展总监应以最高标准完成以下任务： 建立并维持一个强大、专注于销售和收入的业务发展团队 招聘和选择及培训业务发展团队 构建和审查健全的财务制度和准确的业务计划 研究和制定年度收入建议，并实施全年监控，根据需要对计划进行更新 制定行动计划日程表，为收入目标的实现提供支持 开发和推动能够提高酒店收入的所有机会。 了解和监控市场趋势、竞争对手的活动以及经济的影响 分析和制定竞争对手的性能基准 与所有主要供应商保持有效的工作关系 为酒店制定中期及长期的商业目标...

Asset & Liability Management Department Responsibilities To handle liquidity risk measurement, monitoring and reporting To support in liquidity risk analysis and take up ad-hoc assignments whenever required Requirements University graduate or above in Risk Management, Statistics, Finance, Accounting, Quantitative Analysis or related discipline Minimum of 5 years relevant working experience in banking or financial institutions is preferred Professional qualification in FRM, CPA or CFA is an a...

Responsibilities To be a team member of Central Compliance Department To provide advisory support to the retail banking business units and insurance services unit, covering the wealth management and general banking business areas To provide compliance advisory support on new business/ product initiatives and sales incentive schemes of retail banking units To provide compliance advisory support to business units in addressing local regulatory requirements To conduct gap analysis and formalize act...

Responsibilities To be a team member of Anti-Money Laundering Compliance Department To assist in handling Anti-Money Laundering ("AML") issues for the Bank To perform AML functions on an on-going basis, including detection and reporting of suspicious transactions and activities To conduct reviews for the enhancement of the AML functions of the Bank, and perform AML risk assessment as and when required To develop and promote risk-based tools/monitoring systems and maintain the AML related...

Credit Risk Management Department Responsibilities To handle control work including exception reports review, monitoring of warning signals, and recommending appropriate remedial strategy according to the laid-down policies and accounting standards To assist in developing internal procedures and guidelines related to regulatory compliance To keep abreast of new regulatory requirements related to risk management processes To participate in ad-hoc projects Requirements University graduate, with pr...

Operational Risk Management Department Responsibilities To provide support on the policy setting To conduct review on risk assessment To perform stress testing on operational risk To compile risk management reports To provide support in projects in relation to operational risk management To provide support to other initiatives in relation to operational risk management enhancement Requirements University graduate or above in Risk Management, Finance, Accounting, Statistics, Quantitative Analysis...

Responsibilities To handle liquidity risk measurement, monitoring and reporting To support in liquidity risk analysis and take up ad-hoc assignments whenever required Requirements University graduate or above in Risk Management, Statistics, Finance, Quantitative Analysis or related discipline 2 years relevant working experience in banking or financial institutions is preferred (fresh graduates are also welcome) Professional qualification in FRM or CFA is an advantage Sound knowledge of Excel, Ma...

Risk Strategy and Governance Department Risk Manager (Risk Strategy and Analytics) (Job ID: 2078 ) Responsibilities: To conduct data analysis on risk related issues and to support the planning of strategy for the Bank To perform research and keep abreast of the regulatory requirements and market practices on Basel To participate in projects on user’s perspective and liaise with IT and external vendors on system development projects To co-ordinate change requests of credit risk monitoring systems...

Business Innovation & Fintech Development Department Head of Business Innovation & Fintech Development (Job ID: 2378) Responsibilities To be a head of Business Innovation & Fintech Development Department Oversee the budget of the department Formulate and implement business innovation and Fintech strategies contributing to improve Bank’s capability in offering new products and services, customer acquisition, achieving higher customer satisfaction, up-keeping and staying competitive in...

Business Innovation & Fintech Development Department Business Innovation & Fintech Development Manager (Job ID: 2216) Responsibilities: To support Section Head to implement business innovation and Fintech strategies To drive through project or initiative level on the adaptation of Fintech/ technologies on business innovation To collaborate with various functions and departments or external business partner to drive digital service development, implementation, and business result delivery...

Responsibilities To be a team member of Legal & Tax Affairs Department To timely gather accurate financial information and to provide other administrative assistance for annual tax compliance jobs for the Bank, subsidiaries and overseas branches of the Group To gather corporate and financial information for tax projects To keep track records of all the information and documents collected in a proper manner To perform general administrative work for the team To provide assistance in handling ...

Responsibilities To review the complaint investigation report and relevant supporting documents to conclude their substantiation To identify root causes from complaints and suggest quality improvement initiatives to prevent repetition of the complaints To build effective partnership across business and functions To develop Root Cause Analysis tools and assist in providing training and briefing sessions To prepare regular reports, statistics and analytics to parties concerned To cultivate among t...

Responsibilities To conduct review and identify opportunities for cost efficiency, productivity and service quality improvement, and formulate related project management plans To take ownership of specific initiatives from inception to implementation, solve complex problems and deliver financial results which contribute to the achievement of project assignments To synthesize process improvement initiatives at different stages into executive summaries/ briefs/ reports To drive measurable improvem...

Independent Validation Section of the Risk Management Division Senior Risk Manager (Independent Validation Section) (Job ID: 2093) Responsibilities: To assist in the design of the validation framework and methodology in compliance with the requirements from the regulators To independently validate internal rating models for various types of exposures developed by Model Development team and conduct review on stress testing To independently perform review and validation on the risk data aggregatio...

Credit Risk Management Department Senior Risk Manager (Credit Assessment) (Job ID: 2252) Responsibilities: To report to the Section Head of Policy & Assessment Section To perform independent assessment on credit proposals, provide recommendations or make credit decisions according to the delegated authorities To formulate and review credit policies and guidelines, and form the first opinion of credit judgment on policy or product related proposals as submitted by business units To ensure cre...

Compliance Review Department Compliance Manager - Compliance Review (Job ID: 1542) Responsibilities: To carry out the compliance monitoring programmes on high-risk operations To perform scheduled branch visits To perform compliance review / self-assessment on selected operations To prepare management report on branch visit and compliance review/ monitoring To provide recommendations on compliance issues and findings being identified To follow up the implementation of recommendations issued To as...

Risk Strategy & Governance Department Responsibilities To plan and lead the development and enhancement of the credit risk rating models,  IFRS9 ECL models and stress-testing models To review the impact of the key risk areas for Basel III development and IFRS9 standards To perform the various initiatives assigned by GCRO and Head of RSGD Requirements University graduate OR Relevant Professional Qualification AND Minimum 6 years of experience in Banking and Finance covering the following: At ...