IT 服务管理系统工程师
林德叉车有限公司XiamenUpdate time: January 1,1
Job Description
Job Purpose：Responsible for development and support ITSM tool within IVANTI Service Desk/Service Manager System, via working in international teams including projects and operation.
Main Responsibilities
1.Administer infrastructure for ITSM（IT Service Management） tool
Job Requirements
1. Bachelor, University degree in relevant IT
2.IT skills
Main Responsibilities
1.Administer infrastructure for ITSM（IT Service Management） tool
- Configure, administer and tune （Azure） servers hosting ITSM tool
- Monitor system and services
- Configure templates & forms
- Customize UI views
- Design and develop complex workflows
- Troubleshoot and resolve incidents
- Implement changes to adapt and extend ITSM tool with additional modules and functionality
Job Requirements
1. Bachelor, University degree in relevant IT
2.IT skills
- Deep expertise in working with different IT Service Management tools （preferably Ivanti Service Manager or HEAT Frontrange or alternatively Remedy, SAP Solution Manager, JIRA）
- Working knowledge of frontend technologies such as HTML, Javascript and CSS, XML, XSL, XSLT
- Understanding of agile development methodologies
- Knowledge of Windows server and MS SQL database administration
- Understanding of IT Service Management processes, ideally in combination with ITIL certification
- Ideally knowledge of additional IT tools for requirements management & testing （HP Quality Center, JIRA） or application lifecycle management （SAP Solution Manager）
- Business process knowledge in manufacturing industry would be beneficial.
- Ability to work both in a team-oriented, collaborative environment and on your own
- Strong oral and written communication skills in English
- Strong problem-solving cabilities and attention to detail and quality of performed tasks
职能类别： 技术支持/维护工程师 软件工程师
微信分享
联系方式
上班地址：厦门市思明区金尚路89号
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