工作职责：

• 负责接听韩国客户的电话，提供远程IT技术支持。

岗位要求：

• 考虑应届生，有IT技术支持经验者优先；
• 韩语流利；
• 有较强的学习能力；
• 基本的英语读写能力；
• 较好的团队合作精神。

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Technician, Technical Support - Mandarin and Korean Speaker on our Technical Support team inDalian.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key Responsibilities

The Technical Support Senior Technician provides remote technical support expertise (via telephone, web or e-mail) in a complex information infrastructure environment with the need to integrate Dell Technology products and systems with other Dell Technology and non-Dell Technology computer systems being operated by customers. He or she has the ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both Dell Technology's business operations and the business operations of Dell Technology customers.

• Resolves complex issues forwarded by other team members (e.g. executive technical escalations)
• Applies knowledge of servers and networks to field non-critical incidents, problems and recurring requests received from enterprise level customers by following documented Standard Operating procedures
• Solves problems for customers with challenging expectations (often escalated or irate)
• Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group)
• Participates with leaders to determine focus areas for technical improvements (e.g. establishes targeted mentoring programs, consults on incentives related to technical performance)
• Excels at tolerance for processes and people
• Excels at recognizing internal and external customer’s needs and expectations

Essential Requirements

• Fluent communication skills in Mandarin and Korean
• Time management skills
• Knowledge of job associated database, software and documentation
• Problem solving skills
• Results driven
• Mentoring and coaching skills
• Strong technical aptitude and troubleshooting skills

Desirable Requirements

• Typically requires 2+ years of related customer handling experience